Repairs Surveyor

Amplius; Milton Keynes; Hybrid; GBP 41,000 - 50,000; Full time

Job summary

Amplius is seeking a Repairs Surveyor to join the Property Operations team in Milton Keynes. The role is hybrid with weekly office presence and daily travel to properties. Salary is £44,858.80 per year plus a car allowance of £2,750.28.

36.25 hours per week, Monday to Friday 9am–5:15pm, permanent full-time position. You will survey homes, identify defects, and produce clear reports; monitor KPIs and ensure safety and quality standards are met.

Qualifications

• Building-related qualification or relevant experience required.
• Level 3 QCF housing management qualification or willingness to work towards one.
• Good knowledge of buildings, defects, repairs and maintenance.
• Strong written and verbal communication with customer focus.

Responsibilities

• Survey customers’ homes, identify defects and recommend solutions through to completion.
• Review and respond to customer complaints, ensuring commitments are met.
• Produce clear written inspection reports to support decisions and repair outcomes.
• Monitor repair performance against KPIs, incl. first-time fix rates and customer satisfaction.
• Inspect completed works for quality, health and safety compliance.
• Manage a portfolio of homes, coordinating with Customer Service and Property Services teams.

Skills

Property surveys

Customer service

Report writing

Communication skills

Education

Building-related qualification

Level 3 QCF housing management

Job description

Are you experienced in housing repairs and maintenance? Join our Property Operations team as a Repairs Surveyor, helping keep customers’ homes safe, well maintained and repaired to a high standard.

Salary: £44,858.80 (plus car allowance of £2,750.28) per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid - weekly office presence in Milton Keynes. This role will involve daily travel to properties in various locations.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Survey customers’ homes, identify property defects and recommend appropriate solutions through to completion.




• Review and respond to customer complaints, making sure commitments are followed through and issues are resolved promptly.




• Produce clear written reports following inspections to support decisions and repair outcomes.




• Monitor repair performance against KPIs, including first-time fix rates, customer satisfaction and job completion times.




• Inspect completed works to check quality and ensure they meet health and safety requirements, building standards and internal policies.




• Manage a portfolio of homes, working with customers, the Customer Service Team, Property Services Management and other colleagues, including supporting the out-of-hours emergency service through the call-out rota.

What you’ll need to thrive in this role

• A building-related qualification or relevant experience, alongside a Level 3 QCF recognised housing management qualification, or a willingness to work towards one.




• Good working knowledge of buildings, associated defects, housing repairs and maintenance.




• Experience of identifying property defects and carrying out surveys or inspections, with the ability to recommend appropriate solutions.




• Strong written and verbal communication skills, with the ability to produce clear reports and provide a customer-focused service.




• A commitment to service excellence and delivering a high-quality customer experience.

Important - DBS clearance, a full UK drivers’ licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Closing: 11th November 2026

Interviews in Milton Keynes: TBC

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

INDHIGH