Repairs Surveyor

Morgan Sindall Property Services; Milton Keynes; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Morgan Sindall Property Services is seeking a Housing Surveyor for Milton Keynes. The role is Hybrid with weekly office presence in Milton Keynes and daily travel to properties in various locations.

You will survey homes, identify defects and recommend solutions through to completion, coordinating with the Customer Service Team and management colleagues. Essential requirements include DBS clearance, a full UK driving licence, access to your own vehicle, and the right to work in the UK.

Qualifications

• Survey customers' homes and identify property defects.
• Produce clear written reports to support decisions and outcomes.
• Review and respond to customer complaints and ensure promises are delivered.

Responsibilities

• Survey customers' homes, identify defects and recommend solutions through to completion.
• Review and respond to customer complaints, ensure commitments are followed and issues resolved promptly.
• Produce clear written reports following inspections to support decisions and repair outcomes.
• Monitor repair performance against KPIs, including first-time fix rates and customer satisfaction.
• Inspect completed works to ensure quality, health & safety, building standards and policies.
• Manage a portfolio of homes, liaising with customers and internal teams, with travel to various locations.

Skills

Survey skills

Report writing

Customer service

Communication

Problem solving

Driving licence

Education

Level 3 QCF housing management qualification

Tools

None

Job description

Location: Hybrid - weekly office presence in Milton Keynes. This role will involve daily travel to properties in various locations., Survey customers' homes, identify property defects and recommend appropriate solutions through to completion.

• Review and respond to customer complaints, making sure commitments are followed through and issues are resolved promptly.
• Produce clear written reports following inspections to support decisions and repair outcomes.
• Monitor repair performance against KPIs, including first-time fix rates, customer satisfaction and job completion times.
• Inspect completed works to check quality and ensure they meet health and safety requirements, building standards and internal policies.
• Manage a portfolio of homes, working with customers, the Customer Service Team, Property Services Management and other colleagues, including supporting the out-of-hours emergency service through the call-out rota. A building-related qualification or relevant experience, alongside a Level 3 QCF recognised housing management qualification, or a willingness to work towards one.
• Good working knowledge of buildings, associated defects, housing repairs and maintenance.
• Experience of identifying property defects and carrying out surveys or inspections, with the ability to recommend appropriate solutions.
• Strong written and verbal communication skills, with the ability to produce clear reports and provide a customer-focused service.
• A commitment to service excellence and delivering a high-quality customer experience. Important - DBS clearance, a full UK drivers' licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.
• We're one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of specialist housing and home ownership options. We're driven to have a positive impact on people's lives and provide affo...