Repairs & Scheduling Lead - Customer-Focused Coordinator

Fortus Recruitment Group; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable recruitment agency is seeking a Repairs and Servicing Coordinator in Dartford, responsible for managing day-to-day tenant and client enquiries, ensuring quality service delivery, and maintaining professional relationships. The ideal candidate will be IT literate and customer service-oriented, with knowledge of the maintenance sector. This role involves allocating workloads to engineers, scheduling appointments, and invoicing clients. Join a dynamic team in delivering exceptional service in property maintenance.

Qualifications

• Experience in handling telephone and email enquiries.
• Ability to manage workload allocation effectively.
• Experience in building and maintaining professional relationships.

Responsibilities

• Handle day-to-day enquiries from tenants and clients.
• Liaise with clients to ensure quality service and satisfaction.
• Manage workload and appointments for various jobs.

Skills

Customer service orientation

IT literacy

Knowledge of maintenance sector terminology

Job description

A reputable recruitment agency is seeking a Repairs and Servicing Coordinator in Dartford, responsible for managing day-to-day tenant and client enquiries, ensuring quality service delivery, and maintaining professional relationships. The ideal candidate will be IT literate and customer service-oriented, with knowledge of the maintenance sector. This role involves allocating workloads to engineers, scheduling appointments, and invoicing clients. Join a dynamic team in delivering exceptional service in property maintenance.