Repairs Scheduler Part time, FTC (until March 2026)

IRIS Recruitment; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Manager in Sheffield to oversee repair scheduling and enhance productivity. You will be responsible for planning and allocating repair jobs, ensuring effective communication with operatives and contractors, and improving customer satisfaction. Strong organizational skills and experience in customer service are essential for this role. This position offers the opportunity to increase customer satisfaction while managing repair operations effectively.

Qualifications

• Experience in customer service and repair scheduling.
• Strong organizational and communication skills.
• Ability to manage and monitor operative productivity.

Responsibilities

• Allocate and plan repairs while meeting customer needs.
• Monitor operatives' productivity and manage schedules.
• Ensure effective communication with contractors.

Job description

You will be delivering excellent customer service and right first time repairs through the effective planning and resource scheduling of repairs jobs, liaising with the call centre and on site Repairs colleagues maximising productivity, increasing the capacity to complete more repairs and increasing customer satisfaction

What you’ll be doing

• You will be the principal contact for in house operatives, allocating and planning repairs covering day to day and void jobs meeting customer needs
• Monitoring and managing operatives diaries to maximise productivity
• Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuing both in house and external contractors communicate the status of repairs allocated to them ensuring excellent customer service .
• Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively. Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand
• Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative / contractor is allocated the job

Increase the operative productivity by reviewing, monitoring and managing the travel distance and time between jobs allocated to each operative. Utilise data such as number ...