Repairs Scheduler - Flexible Hours & Customer Focus

Norwich City Services Limited; Norwich; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Living wage

Cycle to work

Employee assistance

Health & wellbeing

Learning & development

25 days leave

Job summary

Norwich City Services Limited is seeking a skilled Scheduler to join our team on a fixed-term contract until 31 March 2027. The role focuses on keeping repairs and maintenance services running smoothly, scheduling jobs, supporting operatives, coordinating with tenants, and meeting client SLAs.

The ideal candidate is highly organised, proactive, and communicates clearly in a fast-paced, customer-focused environment. Proficiency in Microsoft Office—especially Excel and Word—is essential.

Qualifications

• Extensive experience in a customer focused environment.
• Excellent organisational skills with the ability to multitask.
• Proficient with Microsoft Office, especially Excel and Word.

Responsibilities

• Schedule repairs and maintenance jobs to ensure smooth daily operations.
• Support operatives and subcontractors and coordinate with tenants.
• Monitor progress, adjust in real time and aim for first-time fixes.
• Maintain SLA compliance and high-quality service for clients.

Skills

Customer service

Multitasking

Communication

Tools

Microsoft Office

Excel

Word

Job description

Norwich City Services Limited is seeking a skilled Scheduler to join our team on a fixed-term contract until 31 March 2027. The role focuses on keeping repairs and maintenance services running smoothly, scheduling jobs, supporting operatives, coordinating with tenants, and meeting client SLAs.

The ideal candidate is highly organised, proactive, and communicates clearly in a fast-paced, customer-focused environment. Proficiency in Microsoft Office—especially Excel and Word—is essential.