Scheduler - Disrepair (Internal Only)

Norwich City Services Limited; Norwich; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Living wage

Cycle to work

Employee assistance

Health & wellbeing

Learning & development

25 days leave

Job summary

Norwich City Services Limited is seeking a skilled Scheduler to join our team on a fixed-term contract until 31 March 2027. The role focuses on keeping repairs and maintenance services running smoothly, scheduling jobs, supporting operatives, coordinating with tenants, and meeting client SLAs.

The ideal candidate is highly organised, proactive, and communicates clearly in a fast-paced, customer-focused environment. Proficiency in Microsoft Office—especially Excel and Word—is essential.

Qualifications

• Extensive experience in a customer focused environment.
• Excellent organisational skills with the ability to multitask.
• Proficient with Microsoft Office, especially Excel and Word.

Responsibilities

• Schedule repairs and maintenance jobs to ensure smooth daily operations.
• Support operatives and subcontractors and coordinate with tenants.
• Monitor progress, adjust in real time and aim for first-time fixes.
• Maintain SLA compliance and high-quality service for clients.

Skills

Customer service

Multitasking

Communication

Tools

Microsoft Office

Excel

Word

Job description

Internal Applicants Only

We have an exciting opportunity for a Scheduler to join the Norwich City Service Limited (NCSL) team on a Fixed Term Contract until 31 March 2027. If you are highly organised, a good communicator, and thrive in a fast-paced environment, we would love to hear from you.

About the role:

This role is responsible for keeping repairs and maintenance services running smoothly each day, ensuring jobs are scheduled accurately, operatives are supported, and customer appointments are met. It involves managing key systems, monitoring job progress, coordinating with operatives and subcontractors, and making real‑time adjustments to maximise efficiency and first‑time fixes. You’ll handle rescheduling, maintain communication with tenants, oversee emergency and follow‑on work, and ensure repairs are closed correctly and on time. The role also supports Contract Managers with performance monitoring, supply‑chain liaison, and delivering a high‑quality service that meets client expectations and service level agreements. With a strong focus on customer care, compliance, health and safety, and continuous improvement, you’ll play a vital part in delivering a reliable, responsive, and customer‑focused repairs service.

The ideal candidate is highly organised, proactive, and confident working independently in a fast‑paced, customer‑focused environment. They communicate clearly and courteously with the public and colleagues, listen well, and make sound decisions within their area of expertise. They bring strong experience with Microsoft Office— especially Excel and Word—and can manage their workload to tight deadlines while maintaining high standards of accuracy and professionalism. With a flexible, can‑do attitude, they balance teamwork with the ability to take initiative, consistently deliver high‑quality work, and adapt to changing demands. They are committed to excellent service, open to further training, and motivated to contribute positively to the team’s success.

Why Choose Us?

• Living Wage Employer
• Cycle to Work Scheme
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period.

This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.

Closing Date: Friday 16 October 2026 – please note this vacancy may close earlier if a high number of applications have been received.

Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.

Requirements

Extensive experience of working in a customer focused environment.

Exemplary organisational skills -The ability to multitask, be proactive and ability to work on own with minimal guidance..

Experience and Knowledge with Microsoft office, particularly Excel and Word.

About the Company

Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer.

We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city.

NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community.

Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core.

Our industry has traditionally attracted more men — and we’re changing that!

We actively encourage applications from women