Repairs Scheduler

Build Recruitment Limited; Greater London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Build Recruitment Limited is seeking a Repairs Scheduler / Repairs Planner for Safer Homes on a temporary 3-month contract. This office-based role supports planning of works to ensure operatives are in the right place, at the right time, delivering a responsive, customer-focused service.

You will oversee diaries, schedule tasks, allocate jobs to maximise productivity, and handle emergencies within SLAs. Strong MS Office skills and excellent communication with diverse stakeholders are essential.

Qualifications

• Experience scheduling repairs and coordinating field teams.
• Proficient with MS Office and data entry.
• Ability to manage competing priorities and meet SLAs.

Responsibilities

• Oversee diaries, schedule works, and manage workloads to complete tasks daily.
• Optimise resources by allocating jobs to maximise productivity and first-time fix rates.
• Engage with customers to arrange or adjust appointments with sensitivity to vulnerabilities.

Skills

MS Office

Organisational skills

Communication

Policy compliance

No Access handling

Customer service

Tools

Outlook

Word

Excel

Job description

Job Title: Repairs Scheduler / Repairs Planner – Safer Homes (Temporary, 3 months)
Location:W105BN – Office-based, full time (37 hours per week)
Pay Rate: £14.33 per hour PAYE rate or £18.50ph Umbrella rate

We are seeking an organised and proactive Scheduler/Planner to join our team on a temporary 3-month contract. This is a fantastic opportunity for someone with strong coordination and communication skills to support the effective planning of works, ensuring operatives are in the right place, at the right time, to deliver a seamless and customer-focused service.

Key Responsibilities

• Oversee diaries, schedule works, and manage workloads to ensure all tasks are completed daily.
• Optimise resources by allocating jobs effectively to maximise productivity and first-time fix rates.
• Engage with customers in a timely and professional manner to arrange, adjust, or follow up on appointments, ensuring excellent service and sensitivity to vulnerabilities.
• Allocate unscheduled jobs and manage emergency repairs in line with SLAs.
• Liaise with suppliers and contractors for timely delivery of materials and equipment.
• Carry out administrative tasks, including updating job stages, generating reports, issuing legal letters, and managing communications.
• Work collaboratively with system administrators to resolve system issues promptly.
• Undertake any other duties commensurate with the role.

Skills & Experience Required

• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong organisational skills with the ability to prioritise in a fast-paced environment.
• Excellent communication skills, able to engage with a wide range of stakeholders.
• Ability to follow procedures and comply with policies, legal, and health & safety requirements.
• Experience handling No Access issues effectively.
• A commitment to delivering high levels of customer service and demonstrating organisational values and behaviours.