Scheduler

Zohorecruit; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Civic Recruitment Limited in Croydon is seeking a Scheduler to coordinate responsive repairs and maintenance appointments for a local Authority. You will liaise with residents, operatives and supervisors to ensure timely scheduling and high-quality service delivery.

The role requires previous scheduling and front-line customer service experience, especially in housing repairs or facilities management, with strong IT and organisational skills. 35 hours per week at a Croydon location.

Qualifications

• GCSE/O-Level or equivalent qualification required.
• Right to Work in the UK.
• Experience as Scheduler, Repairs Planner, Resource Scheduler, or Works Planner.
• Experience in Housing Repairs or Property Maintenance.
• Excellent organisational and IT skills.

Responsibilities

• Schedule and allocate responsive repair and maintenance appointments.
• Coordinate work diaries and operative workloads.
• Liaise with residents, operatives, contractors and supervisors.
• Monitor progress and update scheduling systems.
• Maintain accurate records and documentation.
• Respond to customer enquiries and provide updates on repair appointments.
• Support delivery of key performance targets and service standards.
• Escalate scheduling conflicts and operational issues when required.

Job description

Contract | Civic Recruitment Limited | United Kingdom

Posted On 28/09/2026

Job Information

Community & Social

City Croydon

Province Croydon

Postal Code CR0

Job Description

Temp-to-Perm Opportunity contract with a local Authority

Job Purpose

As a Scheduler , you will be responsible for coordinating and scheduling responsive repairs and maintenance appointments, ensuring operatives are deployed efficiently and customers receive a high-quality service. You will act as a key point of contact between residents, operatives, and the repairs team to ensure appointments are effectively managed and completed within service targets.

Key Duties/Accountabilities

• Schedule and allocate responsive repair and maintenance appointments.
• Coordinate work diaries and operative workloads.
• Ensure repairs are assigned efficiently to maximise productivity.
• Liaise with residents, operatives, contractors, and supervisors.
• Manage appointment bookings, cancellations, and rescheduling.
• Monitor job progress and update scheduling systems accordingly.
• Maintain accurate records and documentation.
• Respond to customer enquiries and provide updates on repair appointments.
• Support the delivery of key performance targets and service standards.
• Work closely with repairs and maintenance teams to ensure efficient service delivery.
• Escalate scheduling conflicts, delays, and operational issues where required.
• Ensure all systems and databases are updated accurately and in a timely manner.

Essential Experience Required

• Previous experience as a Scheduler, Repairs Planner, Resource Scheduler, Works Planner, or similar role.
• Experience scheduling repairs or maintenance works.
• Experience within Housing Repairs, Property Maintenance, Facilities Management, or Responsive Repairs environments.
• Experience delivering a front-line customer-focused service.
• Experience working within a housing management or maintenance environment.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent organisational and coordination skills.
• Strong IT and database management skills.
• Experience working closely with tenants, residents, or customers.
• Good numeracy and literacy skills.

Essential Qualifications Required

• GCSE/O-Level standard education or equivalent.
• Right to Work in the UK.

Additional Information to Note

• Working hours: 35 hours per week.
• Location: Unit 11, The Tramsheds, Coomber Way, Croydon, CR0 4TQ.
• Reason for Hire: Recruitment Vacancy.
• Online interview with Team Leaders.
• Interview Date: 2nd October 2026.