Repairs Planner

Build Recruitment Limited; Eastleigh; On-site; GBP 25,000 - 28,000; Full time

Job summary

Build Recruitment Limited is seeking a Scheduling Operations Planner in Eastleigh. You will plan and coordinate daily schedules for trade operatives on a 12-week temp contract with potential for permanency.

The role focuses on optimising workloads, delivering timely repairs, and maintaining high customer service levels. You will manage diaries, liaise with contractors and residents, and use CRM and MS Office to track progress and ensure job stages are up to date.

Qualifications

• Previous experience in scheduling, planning or coordinating works within repairs, maintenance or similar operational environment.
• Excellent organisational skills with ability to manage competing priorities.
• Strong communication skills, written and verbal, with multiple stakeholders.
• Good IT literacy including MS Office and CRM systems.
• Ability to stay calm under pressure and make effective real-time decisions.
• Knowledge of compliance, carded issues or responsive repairs is desirable.

Responsibilities

• Plan and manage multiple operative diaries, ensuring all scheduled jobs are completed efficiently.
• Optimise workloads by reallocating jobs between trades to ensure maximum output and right-first-time delivery.
• Deliver outstanding customer experience for residents, ensuring response repairs are completed within SLA.
• Handle inbound and outbound calls and emails from operatives, contractors, customer experience teams, and residents.
• Arrange follow-on appointments with customers for multi-visit jobs.
• Liaise with suppliers and contractors to arrange materials, scaffolding, skips, and other requirements.
• Prioritise appointments for vulnerable customers, ensuring safety for both customer and operative.
• Carry out administrative tasks including updating job stages, using reports for scheduling, monitoring emails and CRM contacts, outsourcing to contractors, and tracking purchase orders and materials.
• Support the delivery of KPI targets and continuous service improvement.

Skills

Scheduling

Planning

Coordinating

Organisation

Communication

IT literacy

Tools

CRM systems

Microsoft Office

Job description

Job Title:Scheduling Operations Planner
Location:Eastleigh, SO50 6AD
Hours:37 hours per week
Salary:Up to £19.50 per hour (umbrella rate)
Contract:12-week temporary contract – Permanent after this

About the Role

We are currently seeking a highly organised and proactive Scheduling Operations Planner to join a busy repairs and maintenance team. This role is ideal for someone who thrives in a fast-paced environment, is confident managing multiple priorities, and enjoys delivering excellent customer service.

The successful candidate will be responsible for planning and coordinating the daily schedules of trade operatives, ensuring that all repairs and maintenance works are allocated to the correct trade at the right time and location. You will play a key role in optimising schedules to maximise productivity, minimise travel time, and deliver a seamless service to customers.

Key Responsibilities

• Plan and manage multiple operative diaries, ensuring all scheduled jobs are completed efficiently.
• Optimise workloads by reallocating jobs between trades to ensure maximum output and right-first-time delivery.
• Deliver outstanding customer experience for residents, ensuring response repairs are completed within SLA.
• Handle inbound and outbound calls and emails from operatives, contractors, customer experience teams, and residents.
• Arrange follow-on appointments with customers for multi-visit jobs.
• Liaise with suppliers and contractors to arrange materials, scaffolding, skips, and other requirements.
• Prioritise appointments for customers flagged as vulnerable, ensuring both customer and operative safety.
• Carry out administrative tasks including updating job stages, using reports for scheduling, monitoring emails and CRM contacts, outsourcing to contractors, and tracking purchase orders and materials.
• Support the delivery of KPI targets and continuous service improvement.

Skills & Experience Required

• Previous experience in scheduling, planning or coordinating works, ideally within repairs, maintenance or a similar operational environment.
• Excellent organisational skills with the ability to manage competing priorities.
• Strong communication skills (both written and verbal) with the ability to liaise confidently with multiple stakeholders.
• Good IT literacy including Microsoft Office (Outlook, Word, Excel, Teams) and CRM systems.
• Ability to remain calm under pressure and make effective decisions in real time.
• Knowledge of working with compliance, carded issues or responsive repairs is desirable.