Repairs Scheduler

ARC Group; West Lynn; On-site; GBP 25,000 - 31,000; Full time

Job summary

ARC Group in King's Lynn is seeking an experienced Repairs Scheduler to manage a high-volume repairs desk within a social housing contractor environment. The role involves coordinating responsive repairs, handling tenant and contractor communications, and ensuring timely completion of work.

Based in an office setting, you will work 9am-5pm, Monday to Friday, with a 30-minute break. A fast-paced environment rewards efficiency, accuracy, and strong customer service, with performance measured

Qualifications

• Proven experience in a repairs planning & scheduling role.

Responsibilities

• Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues.
• Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates.
• Scheduling and coordinating responsive repairs work.
• Prioritising urgent and emergency repairs appropriately.
• Updating internal systems with accurate job notes and progress updates.
• Monitoring outstanding jobs and chasing updates where required.
• Delivering excellent customer service at all times within a busy social housing environment.

Skills

Repairs Scheduling

Reactive Maintenance

Communication

Organisational Skills

KPI Management

Customer Service

Job description

Job Title: Repairs Scheduler

Job Type: Permanent Full time 9am-5pm Monday to Friday with 30 minute break - Office based

Location: King's Lynn

Rate of pay: Up to £28,000 per annum DOE

We are currently recruiting on behalf of our client, a well-established contractor specialising in social housing repairs and maintenance, who are looking to appoint an experienced Repairs Scheduler/Planner to join their growing team.

This is a busy and fast-paced role, ideal for someone who thrives in a high-volume environment and has previous experience within social housing, maintenance or repairs coordination.

The successful candidate will be responsible for managing a busy repairs desk, handling both inbound and outbound calls with tenants, operatives, subcontractors and clients to ensure repairs are scheduled and completed efficiently within agreed timescales.

Key Responsibilities

• Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues
• Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates
• Scheduling and coordinating responsive repairs work
• Prioritising urgent and emergency repairs appropriately
• Updating internal systems with accurate job notes and progress updates
• Monitoring outstanding jobs and chasing updates where required
• Delivering excellent customer service at all times within a busy social housing environment

Candidate Requirements

• Proven experience in a repairs planning & scheduling role
• Strong understanding of reactive maintenance environments
• Ability to work effectively in a fast-paced, high-pressure setting
• Excellent organisational and multitasking skills
• Strong communication and problem-solving abilities
• Experience working to KPIs and deadlines