Repairs Scheduler

Confidential; Shepperton; On-site; GBP 28,000 - 30,000; Full time

Job summary

Confidential in Shepperton is seeking an experienced Scheduler to join a busy repairs and maintenance team. The role focuses on coordinating daily works, assigning tasks to operatives and subcontractors, and ensuring timely completion within SLA targets.

The ideal candidate will have strong organisational and communication skills, ideally with social housing or property maintenance exposure, and experience with workforce management or scheduling systems.

Qualifications

• Previous experience in a Scheduling, Planning or Coordination role.
• Background in social housing repairs, maintenance or property services is preferred.
• Experience using workforce management or scheduling systems.
• Excellent organisational and time management skills.
• Confident communicating with customers, clients, operatives and contractors.
• Ability to work in a fast-paced environment and manage competing priorities.
• A proactive approach with strong attention to detail.

Responsibilities

• Schedule repairs, maintenance and installation appointments using workforce management systems.
• Allocate work to directly employed operatives and subcontractors, considering skills, location and SLA requirements.
• Manage and optimise daily diaries to maximise productivity and minimise travel time.
• Ensure emergency, urgent and routine repairs align with client contractual timescales.
• Rebook and reallocate appointments when access issues or delays arise.
• Handle incoming calls from customers, clients and contractors, providing updates and resolving scheduling queries.
• Maintain accurate scheduling records and keep all appointments and work orders up to date.

Skills

Scheduling

Planning

Coordination

Customer communication

Time management

Tools

Workforce management systems

Job description

Scheduler Repairs & MaintenanceLocation: Shepperton
Salary: £28,000 £30,000 per annum
Hours: Full-time

We are currently recruiting for an experienced Scheduler to join a busy repairs and maintenance team based in Shepperton.

This is a great opportunity for someone with strong organisational and communication skills, ideally with experience within social housing or property maintenance, to play a key role in coordinating daily works and ensuring repairs are completed efficiently and within agreed timescales.

Key Responsibilities

• Schedule repairs, maintenance and installation appointments using workforce management systems.
• Allocate work to directly employed operatives and subcontractors, taking into consideration skillsets, geographical locations, priorities and SLA requirements.
• Manage and optimise daily diaries to maximise productivity and minimise travel time.
• Ensure emergency, urgent and routine repairs are scheduled in line with client contractual timescales.
• Rebook and reallocate appointments where access issues, delays or unforeseen circumstances arise.
• Handle incoming telephone calls from customers, clients and contractors, providing updates and resolving scheduling queries.
• Maintain accurate scheduling records and ensure all appointments and work orders are kept up to date.

About You

• Previous experience in a Scheduling, Planning or Coordination role.
• Ideally, a background within social housing repairs, maintenance or property services.
• Experience using workforce management or scheduling systems.
• Excellent organisational and time management skills.
• Confident communicating with customers, clients, operatives and contractors.
• Ability to work in a fast-paced environment and manage competing priorities.
• A proactive approach with strong attention to detail.

If you have previous scheduling experience and are looking for your next opportunity, we would love to hear from you.