Repairs Planner/Scheduler

Fortus Recruitment Group Limited; Loughton; On-site; GBP 31,000 - 37,000; Full time

Job summary

Fortus Recruitment Group Limited is seeking a Repairs Planner / Scheduler in Loughton to manage the daily diaries of 12 operatives and coordinate subcontractors. The role focuses on arranging repairs and maintenance efficiently to meet target timescales.

The successful candidate will have experience in repairs planning or scheduling within social housing or property services, with strong IT skills and excellent customer service.

Qualifications

• Experience as a Repairs Planner or Scheduler, coordinating multiple operatives.
• Background in repairs, maintenance, social housing or property services is preferred.
• Strong IT skills and ability to use repairs management systems.

Responsibilities

• Manage and coordinate daily diaries for 12 operatives.
• Schedule and allocate repairs and maintenance jobs efficiently.
• Coordinate subcontractors and monitor workloads.
• Liaise with operatives, supervisors, subcontractors and residents on appointments and updates.
• Monitor outstanding jobs and ensure completion within timescales.
• Handle cancellations, rebooks and scheduling issues.
• Maintain accurate records in internal systems.
• Provide updates to operations on progress and outstanding works.

Skills

Repairs planning

Diary management

Coordinating subcontractors

Customer service

Organisational skills

Tools

Repairs management software

Job description

Repairs Planner / Scheduler

Location: Loughton
Salary: Up to £34,000
Contract: Permanent

We are currently working with a well-established contractor who is looking to recruit a Repairs Planner / Scheduler to join their team based in Loughton.

This is a great opportunity for an experienced Planner or Scheduler with a background in repairs and maintenance to manage the daily diaries of 12 operatives, coordinate subcontractors and ensure repairs are completed efficiently and within agreed timescales.

Key Responsibilities

• Manage and coordinate the daily diaries of 12 operatives.
• Schedule and allocate repairs and maintenance jobs efficiently.
• Coordinate subcontractors and monitor their workloads.
• Liaise with operatives, supervisors, subcontractors and residents regarding appointments and work updates.
• Monitor outstanding jobs and ensure works are completed within agreed timescales.
• Manage cancellations, rebook appointments and resolve scheduling issues.
• Maintain accurate records and update internal systems.
• Provide updates to the operations team on job progress and outstanding works.
• Deliver excellent customer service while supporting the smooth running of the repairs service.

Skills & Experience

• Previous experience as a Repairs Planner, Scheduler or in a similar coordination role.
• Experience within repairs, maintenance, social housing or property services.
• Ability to manage multiple operatives' diaries and coordinate subcontractors.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Confident working in a fast-paced environment and prioritising workloads.
• Good IT skills and experience using repairs management systems.

If you have experience in repairs planning or scheduling and are looking for a permanent opportunity in Loughton, we would like to hear from you.

Equal opportunities employer.