Repairs Scheduler

Daniel Owen Ltd; High Wycombe; On-site; GBP 26,000 - 34,000; Full time

Job summary

Daniel Owen Ltd in High Wycombe is recruiting an experienced Repairs Scheduler to join our social housing team. The successful candidate will coordinate operatives' diaries, book appointments with residents and ensure repairs are completed within agreed SLAs.

You will prioritise emergencies and routine repairs, monitor progress, liaise with operatives, supervisors and residents, and maintain accurate records in repairs management software, delivering a high level of customer service throughout

Qualifications

• Experience as a Repairs Scheduler in social housing.
• Understanding of responsive repairs and maintenance processes.
• Experience scheduling operatives and managing a busy workload.
• Ability to work under pressure and prioritise competing demands.

Responsibilities

• Schedule and allocate repairs and maintenance jobs to operatives and subcontractors.
• Coordinate daily workloads to maximise efficiency and minimise travel time.
• Contact residents to arrange appointments and provide updates on works.
• Monitor outstanding jobs and chase progress to meet target timescales.
• Liaise with operatives, supervisors, residents and internal teams to resolve scheduling issues.
• Prioritise emergency, urgent and routine repairs appropriately.
• Update internal systems with job statuses, appointments and completion notes.
• Maintain a high level of customer service throughout the repairs process.

Skills

Communication

Organisation

Time management

Scheduling software

Customer service

Job description

Repairs Scheduler

Based in High Wycombe

Permanent

Fully Office based

Job Overview

We are currently recruiting for an experienced Repairs Scheduler to join a busy social housing team. The successful candidate will have previous experience within social housing, with a strong understanding of responsive repairs and maintenance scheduling.

You will be responsible for coordinating operatives' diaries, booking appointments with residents and ensuring repairs are completed efficiently and within agreed service level agreements (SLAs).

Key Responsibilities

• Schedule and allocate repairs and maintenance jobs to operatives and subcontractors.

• Coordinate daily workloads, ensuring operatives are working efficiently and travel time is minimised.

• Contact residents to arrange appointments and provide updates on repair works.

• Monitor outstanding jobs and chase progress to ensure repairs are completed within target timescales.

• Liaise with operatives, supervisors, residents and internal teams to resolve scheduling issues.

• Prioritise emergency, urgent and routine repairs appropriately.

• Update internal systems accurately with job statuses, appointments and completion notes.

• Ensure a high level of customer service is maintained throughout the repairs process.

Essential Requirements

• Previous experience working as a Repairs Scheduler within social housing.

• Good understanding of responsive repairs and maintenance processes.

• Experience scheduling operatives and managing a busy workload.

• Strong communication, organisation and time-management skills.

• Confident using computer systems and repairs management software.

• Ability to work under pressure and prioritise competing demands.