Repairs Scheduler

ARC (Norwich) Ltd; King's Lynn; On-site; GBP 25,000 - 31,000; Full time

Job summary

ARC (Norwich) Ltd in King's Lynn is seeking an experienced Repairs Scheduler/Planner to join a busy team. The role focuses on coordinating responsive repairs, scheduling work and maintaining high service standards for social housing clients.

You will handle tenant and contractor communications, prioritise urgent repairs and ensure updates are recorded accurately. The position is office-based, full-time, with standard hours and a proactive, KPI-driven environment.

Qualifications

• Proven experience in a repairs planning & scheduling role.
• Strong understanding of reactive maintenance environments.
• Ability to work effectively in a fast-paced, high-pressure setting.
• Excellent organisational and multitasking skills.
• Strong communication and problem-solving abilities.
• Experience working to KPIs and deadlines.

Responsibilities

• Handle a high volume of inbound calls from tenants reporting repairs and maintenance issues.
• Make outbound calls to residents, operatives and subcontractors regarding appointments and updates.
• Schedule and coordinate responsive repairs work.
• Prioritise urgent and emergency repairs appropriately.
• Update internal systems with accurate job notes and progress updates.
• Monitor outstanding jobs and chase updates as required.
• Deliver excellent customer service at all times in a busy social housing environment.

Skills

Repairs planning

Scheduling

KPIs

Communication

Organisational

Job description

Job Type: Permanent Full time 9am-5pm Monday to Friday with 30 minute break - Office based

Location: King's Lynn

Rate of pay: Up to £28,000 per annum DOE

We are currently recruiting on behalf of our client, a well-established contractor specialising in social housing repairs and maintenance, who are looking to appoint an experienced Repairs Scheduler/Planner to join their growing team.

This is a busy and fast-paced role, ideal for someone who thrives in a high-volume environment and has previous experience within social housing, maintenance or repairs coordination.

The successful candidate will be responsible for managing a busy repairs desk, handling both inbound and outbound calls with tenants, operatives, subcontractors and clients to ensure repairs are scheduled and completed efficiently within agreed timescales.

Key Responsibilities

• Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues
• Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates
• Scheduling and coordinating responsive repairs work
• Prioritising urgent and emergency repairs appropriately
• Updating internal systems with accurate job notes and progress updates
• Monitoring outstanding jobs and chasing updates where required
• Delivering excellent customer service at all times within a busy social housing environment

Candidate Requirements

• Proven experience in a repairs planning & scheduling role
• Strong understanding of reactive maintenance environments
• Ability to work effectively in a fast-paced, high-pressure setting
• Excellent organisational and multitasking skills
• Strong communication and problem-solving abilities
• Experience working to KPIs and deadlines