Scheduler

Build Recruitment; Shaftesbury; On-site; GBP 23,000 - 32,000; Full time

Job summary

Build Recruitment is seeking a proactive Scheduler to join a social housing repairs team in Shaftesbury. You will coordinate repairs, schedule trades, and maintain accurate records to ensure tenants receive timely service.

The ideal candidate will have experience in scheduling or planning, strong organisational and IT skills (Microsoft Office and internal scheduling systems), and a professional, customer‑focused approach to adapt to changing priorities and workloads.

Qualifications

• Previous experience in scheduling, planning or coordination.
• Experience within social housing, property maintenance or the construction sector is desirable.
• Strong organisational skills with the ability to manage a busy workload.
• Confident communicating with tenants, operatives and colleagues.
• Good IT skills, including Microsoft Office and internal scheduling systems.
• Proactive approach to problem-solving and managing changing priorities.
• Professional and customer-focused attitude.

Responsibilities

• Schedule and coordinate appointments for tradespeople.
• Liaise with tenants to arrange convenient appointment times and provide updates.
• Monitor job progress and ensure works are completed within agreed timescales.
• Communicate with operatives, supervisors and contract managers to manage daily workloads.
• Update internal systems and maintain accurate records of jobs and appointments.
• Handle incoming calls, emails and enquiries professionally.
• Identify and resolve scheduling issues, cancellations and missed appointments.
• Work closely with the wider team to ensure the smooth running of the contract.

Skills

Scheduling

Planning

Coordination

Microsoft Office

Communication

Organisational skills

Tools

Internal scheduling systems

Job description

Scheduler / Planner

Location: Shaftesbury, Dorset

Salary: Dependent on experience

Contract: Temporary / Permanent - TBC

The Role

Build Recruitment is working with a client delivering social housing repairs and maintenance to recruit an organised and proactive Scheduler to join their team in Shaftesbury.

You will be responsible for scheduling appointments for tradespeople, coordinating repairs and maintenance works, and ensuring jobs are completed efficiently while providing a good service to tenants.

Key Responsibilities

• Schedule and coordinate appointments for tradespeople carrying out repairs and maintenance.
• Liaise with tenants to arrange convenient appointment times and provide updates.
• Monitor job progress and ensure works are completed within agreed timescales.
• Communicate with operatives, supervisors and contract managers to manage daily workloads.
• Update internal systems and maintain accurate records of jobs and appointments.
• Handle incoming calls, emails and enquiries professionally.
• Identify and resolve scheduling issues, cancellations and missed appointments.
• Work closely with the wider team to ensure the smooth running of the contract.

About You

• Previous experience in a scheduling, planning or coordination role.
• Ideally, experience within social housing, property maintenance or the construction sector.
• Strong organisational skills with the ability to manage a busy workload.
• Confident communicating with tenants, operatives and colleagues.
• Good IT skills, including Microsoft Office and internal scheduling systems.
• A proactive approach to problem-solving and managing changing priorities.
• A professional and customer-focused attitude.