Repairs Scheduler

Service Care; Havant; On-site; GBP 23,000 - 30,000; Part time

Job summary

Service Care is seeking a Trade Scheduler in Havant to coordinate repairs for a busy Property Services team. The role focuses on planning and scheduling operatives, ensuring appointments are set and completed within target times.

You will liaise with customers and operatives, prioritise urgent works, maintain records, and support managers to hit performance targets in a fast-paced social housing environment. This temporary ongoing position is 35 hours per week.

Qualifications

• Previous experience in scheduling, planning or repairs administration.
• Experience in social housing or facilities management desirable.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent customer service and communication abilities.
• Proficient in Microsoft Office, including Word and Excel.
• Ability to work independently and as part of a team.

Responsibilities

• Schedule and manage operatives' diaries, ensuring appointments are attended as planned.
• Liaise with customers and operatives to arrange and reschedule appointments where necessary.
• Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs.
• Prioritise emergency and urgent works in line with service requirements.
• Allocate work to the most appropriate trade operative to maximise first-time fix rates.
• Ensure operatives have the necessary materials and information to complete works efficiently.
• Plan appointments to minimise travel time and maximise productivity.
• Work closely with supervisors, managers and operational teams to achieve performance targets.
• Monitor job completion quality and punctuality, escalating performance concerns where required.
• Maintain accurate records and update the contract management system in a timely manner.
• Process subcontractor completion reports and manage future appointment scheduling.

Skills

Scheduling

Planning

Workforce coordination

Customer service

Data entry

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Repairs Scheduler Location: Havant PO9 Work Pattern: 35 hours per week Contract: Temp Ongoing

Our client is looking for an Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards. As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience.

Key responsibilities:

• Schedule and manage operatives' diaries, ensuring appointments are attended as planned.
• Liaise with customers and operatives to arrange and reschedule appointments where necessary.
• Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs.
• Prioritise emergency and urgent works in line with service requirements.
• Allocate work to the most appropriate trade operative to maximise first-time fix rates.
• Ensure operatives have the necessary materials and information to complete works efficiently.
• Plan appointments to minimise travel time and maximise productivity.
• Work closely with supervisors, managers and operational teams to achieve performance targets.
• Monitor job completion quality and punctuality, escalating performance concerns where required.
• Maintain accurate records and update the contract management system in a timely manner.
• Process subcontractor completion reports and manage future appointment scheduling.

Essential Criteria

• Previous experience in a scheduling, planning, workforce coordination or repairs administration role.
• Experience working within social housing, property maintenance, facilities management or a similar environment is highly desirable.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent customer service and communication skills.
• Good attention to detail and accurate data entry skills.
• Proficient in Microsoft Office, including Word and Excel.
• Ability to work effectively both independently and as part of a team.
• Comfortable working in a fast-paced environment and meeting performance targets.