Repairs Scheduler

South Liverpool Homes; Liverpool City Region; On-site; GBP 28,000; Full time

Job summary

A local housing organization in Liverpool is seeking a Repairs Scheduler to deliver high-quality service regarding repairs and maintenance. The role involves managing operative diaries and addressing customer inquiries efficiently. Candidates must possess a good educational background, experience in a contact center, and excellent communication skills. This position offers a salary of £28,000 per annum and is a permanent contract.

Qualifications

• Must have a good standard of general education, including Maths and English.
• Experience in a scheduling environment is required.
• Strong communication and customer service skills are essential.

Responsibilities

• Deliver a high-quality, professional service to customers relating to repairs.
• Manage operative diaries and handle complex customer enquiries efficiently.

Skills

Good standard of general education including Maths and English

Experience in a Contact Centre environment

Knowledge of social housing, repairs and maintenance

Excellent customer service skills

Strong communication skills

Education

General education standard (C/4 or above in Maths and English)

Job description

Overview

Repairs Scheduler – Salary: GBP28,000 per annum

Hours of Work: 40 hours per week, Monday to Friday

Location: Office working at our office in Garston, Liverpool (L19 2RF)

Contract Type: Permanent

Closing date: 28 September 2025

Interview date: 7 October 2025

This role is offered through our Joint Venture with Penny Lane Builders - Avela Home Service - who are responsible for our repairs and maintenance services. The successful applicant will be employed on Avela Home Services' Conditions of Employment.

Responsibilities

• Deliver a high quality, professional service to customers relating to repairs and compliance works.
• Effectively manage operative diaries and handle complex customer enquiries by phone, email, or web, resolving where possible.

Skills and experience

• Good standard of general education including Maths and English (grace C/4 or above).
• Experience of working within a Contact Centre environment, scheduling and allocating repair work to maximise efficiency.
• Strong knowledge of social housing, repairs and maintenance; excellent customer service and communication skills.

Recruitment pack

Please review the recruitment pack linked below for more details about the role.

Why join us?

You’ll be part of a professional and innovative organisation with colleagues who are motivated and passionate about their work, and an employer that supports and inspires you to do your best.

How to apply

Please review the recruitment pack below and complete our online application process. All applicants must apply with a CV and a supporting statement to be considered. If either document is not included, your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.

Diversity and inclusion

We are committed to increasing diversity and seek people who can bring diverse thinking, who care about our purpose, and support our values and commitment to our customers. We welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and balanced teams.

We understand applicants from ethnic minority backgrounds and/or with a disability may face barriers when applying. We offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all essential criteria.

If you wish to apply under either of these schemes, select "YES" to the relevant question on the online application form.

We reserve the right to close this advert early if we receive sufficient applications, so please apply as early as possible.

Further information

For more information about this opportunity, please download the recruitment pack at the bottom of the page.