Repairs Planner

MMP Consultancy; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A maintenance contractor in London is seeking an experienced Planner to manage scheduling and customer service tasks. The successful candidate will coordinate with customers and operational staff, maintain accurate records for invoicing, and have experience in a similar role, particularly within a Housing Association or Maintenance Contractor environment. Proficiency in Microsoft Office and database systems is required.

Qualifications

• Previous experience in Scheduling or Customer Service.
• Proficient in Microsoft Excel and Word.
• Experience with Housing Associations or Maintenance Contractors.

Responsibilities

• Liaise with customers and arrange appointments.
• Schedule and allocate work to operational staff.
• Maintain records for invoicing and KPI reporting.
• Procurement of materials and services.

Skills

Communication skills

Organizational skills

Customer service

IT skills (Excel, Word)

Education

GCSEs at Grade C or above including Mathematics and English

Tools

Database systems (Connect / Northgate / DRS)

Job description

Overview

An exciting opportunity has arisen for an experienced Planner to work with a contractor based in West London on an ongoing basis.

This role would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of repairs diagnosis and scheduling.

Responsibilities

• Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work.
• Liaise with the client to ensure that data is maintained, and to assist with queries.
• Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness.
• Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting.
• Procurement of materials and services to maintain operational efficiency and effectiveness.
• Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.
• General administration duties.

Experience / Qualifications

• Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity.
• Excellent communicator, with strong organisational skills.
• GCSEs at Grade C or above and including Mathematics and English.
• Proficient IT skills including use of Microsoft Excel and Word; proven background in a customer service focused environment.
• Experience of using database systems (Connect / Northgate / DRS).
• Construction related knowledge.