Repairs Operations Lead - Responsive Maintenance

Sellick Partnership; Newcastle upon Tyne; On-site; GBP 47,000 - 52,000; Full time

Job summary

Sellick Partnership is seeking an Operations Team Manager to lead a team delivering responsive repairs across the North East. The role focuses on urgent repairs and ensuring high-quality customer service while complying with health and safety regulations.

With a permanent, full-time contract and a base salary of £47,525 plus a £2,300 car allowance, the successful candidate will drive team performance and deliver efficient repairs, maintaining high standards and stakeholder satisfaction.

Responsibilities

• Lead and manage a team of trade operatives delivering responsive repairs.
• Drive performance against service standards, KPIs, and customer satisfaction targets.
• Oversee urgent repairs and complex maintenance issues, ensuring timely resolutions.
• Monitor contractor and operative performance to deliver quality and value for money.
• Ensure compliance with health and safety legislation and company procedures.
• Build strong relationships with customers and stakeholders, providing excellent service throughout.

Job description

Sellick Partnership is seeking an Operations Team Manager to lead a team delivering responsive repairs across the North East. The role focuses on urgent repairs and ensuring high-quality customer service while complying with health and safety regulations.

With a permanent, full-time contract and a base salary of £47,525 plus a £2,300 car allowance, the successful candidate will drive team performance and deliver efficient repairs, maintaining high standards and stakeholder satisfaction.