Operations Manager

Service Care; Gateshead; On-site; GBP 43,000 - 52,000; Full time

Benefits offered by this job

Car allowance

Job summary

Service Care Solutions is acting on behalf of a leading housing provider in the North East to appoint an experienced Operations Team Manager for Responsive Repairs. You will lead a team of around 12 trades operatives delivering responsive repairs, with a focus on Damp & Mould, Pest Control and Heating, and support the rollout of Phase 2 of Awaab's Law.

The role requires strong management within housing maintenance, KPI/SLAs oversight, and a proactive approach to health, safety and regulatory

Qualifications

• Strong background in Responsive Repairs / Housing Maintenance
• Experience managing a team of repairs operatives
• Knowledge of social housing repairs and maintenance
• Understanding of Awaab's Law, HHSRS and housing legislation
• UK driving licence

Responsibilities

• Managing and supporting a team of around 12 repairs/trades operatives
• Overseeing the delivery of Responsive Repairs across the North East
• Monitoring KPIs, SLAs, quality, cost and customer satisfaction
• Managing performance and providing coaching and support to your team
• Overseeing repairs relating to Damp & Mould, Pest Control and Heating
• Supporting the delivery and implementation of Awaab's Law requirements
• Managing contractor performance and ensuring value for money
• Dealing with customer queries, complaints and escalated repairs
• Providing operational support during major incidents and emergency situations
• Ensuring all repairs are delivered in line with health & safety, regulatory and organisational requirements
• Identifying opportunities to improve the Responsive Repairs service

Skills

Management experience

Tradespeople management

KPIs / SLAs

Health & safety awareness

Stakeholder management

Driving licence

Job description

Operations Team Manager – Responsive Repairs

North East £47,535 + Car Allowance Permanent INDM1

Service Care Solutions are currently working with a leading housing provider in the North East who are looking to appoint an experienced Operations Team Manager – Responsive Repairs. This is a new role within a wider team of Operations Team Managers, with responsibility for managing a team of around 12 tradespeople delivering Responsive Repairs across the North East. The role will have a particular focus on Damp & Mould, Pest Control and Heating, alongside supporting the organisation with the ongoing implementation of Phase 2 of Awaab's Law.

Key Responsibilities

• Managing and supporting a team of around 12 repairs/trades operatives
• Overseeing the delivery of Responsive Repairs across the North East
• Monitoring KPIs, SLAs, quality, cost and customer satisfaction
• Managing performance and providing coaching and support to your team
• Overseeing repairs relating to Damp & Mould, Pest Control and Heating
• Supporting the delivery and implementation of Awaab's Law requirements
• Managing contractor performance and ensuring value for money
• Dealing with customer queries, complaints and escalated repairs
• Providing operational support during major incidents and emergency situations
• Ensuring all repairs are delivered in line with health & safety, regulatory and organisational requirements
• Identifying opportunities to improve the Responsive Repairs service

About You

We’re looking for someone with a strong background in Responsive Repairs / Housing Maintenance, ideally gained within a Local Authority or Housing Association environment. You’ll ideally have:

• Previous management experience within Responsive Repairs or Housing Maintenance
• Experience managing tradespeople or repairs operatives
• Strong knowledge of social housing repairs and maintenance
• Experience dealing with Damp & Mould and housing-related health hazards
• A good understanding of Awaab's Law, HHSRS and current housing legislation
• Experience managing performance, KPIs and service standards
• Strong communication and stakeholder management skills
• A trade or technical background would be highly desirable
• A full UK driving licence

This would suit an experienced Repairs Manager, Responsive Repairs Manager, Maintenance Manager, Operations Manager or Senior Repairs Supervisor looking for their next step.