Operations Team Manager - Responsive Repairs

Sellick Partnership; Newcastle upon Tyne; On-site; GBP 47,000 - 52,000; Full time

Job summary

Sellick Partnership is seeking an Operations Team Manager to lead a team delivering responsive repairs across the North East. The role focuses on urgent repairs and ensuring high-quality customer service while complying with health and safety regulations.

With a permanent, full-time contract and a base salary of £47,525 plus a £2,300 car allowance, the successful candidate will drive team performance and deliver efficient repairs, maintaining high standards and stakeholder satisfaction.

Responsibilities

• Lead and manage a team of trade operatives delivering responsive repairs.
• Drive performance against service standards, KPIs, and customer satisfaction targets.
• Oversee urgent repairs and complex maintenance issues, ensuring timely resolutions.
• Monitor contractor and operative performance to deliver quality and value for money.
• Ensure compliance with health and safety legislation and company procedures.
• Build strong relationships with customers and stakeholders, providing excellent service throughout.

Job description

Operations Team Manager - Responsive Repairs

Salary: £47,525 + £2,300 Car Allowance

Location: North East

Contract: Permanent, Full-time

Are you an experienced operational leader with a strong technical background in repairs and maintenance?

We are looking for an Operations Team Manager to lead a team of trade operatives delivering responsive repairs across the North East. A key focus of the role will be ensuring urgent repairs, including those associated with Awaab's Law, are managed quickly, effectively, and with excellent customer service.

Working within a fast-paced environment, you will be responsible for driving team performance, managing day-to-day repair operations, ensuring health and safety compliance, and delivering high levels of customer satisfaction. You will play a vital role in developing a productive, customer-focused team while ensuring repairs are completed safely, efficiently, and to a high standard.

Key Responsibilities of the Operations Manager will include:

• Lead and manage a team of trade operatives delivering responsive repairs.
• Drive performance against service standards, KPIs, and customer satisfaction targets.
• Oversee urgent repairs and complex maintenance issues, ensuring timely resolutions.
• Monitor contractor and operative performance to deliver quality and value for money.
• Ensure compliance with health and safety legislation and company procedures.
• Build strong relationships with customers and stakeholders, providing excellent service throughout.

The successful Operations Manager will have:

• Previous experience managing repairs, maintenance or property services teams.
• Strong technical knowledge of building maintenance and responsive repairs.
• Passion for delivering excellent customer service.
• Excellent organisational and leadership skills.
• Ability to motivate teams, manage performance and drive continuous improvement.
• Full UK driving licence.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.