Repairs Supervisor: Lead Responsive Maintenance Team

United Infrastructure Ltd; Hertford Heath; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Company vehicle

Vehicle allowance

Career development

Training opportunities

Collaborative environment

Community impact

Job summary

United Infrastructure Ltd in the United Kingdom is seeking a Repairs Supervisor to oversee day-to-day delivery of responsive repairs across social housing and public sector properties. The role leads a team of operatives and subcontractors, ensuring works are completed safely, on time, and to high quality while delivering excellent customer service to residents and clients.

The successful candidate will manage service delivery, monitor SLAs/KPIs, conduct inspections, and coach the team to meet

Qualifications

• Proven experience supervising repairs, maintenance, or construction teams.
• Experience in social housing, local authority, facilities management, or property maintenance.
• Strong knowledge of responsive repairs and planned maintenance.
• Excellent leadership and people management.
• Strong customer service and stakeholder management.
• Good understanding of health and safety legislation.

Responsibilities

• Manage and supervise a team of operatives delivering responsive repair works.
• Allocate and monitor daily work schedules to maximise productivity and customer satisfaction.
• Ensure repairs are completed within agreed service level agreements (SLAs) and KPIs.
• Carry out site visits, quality inspections, and post-completion checks.
• Monitor workmanship standards and provide coaching and support where required.
• Manage subcontractors, ensuring compliance with company and client standards.
• Act as a key point of contact for residents, resolving issues and complaints professionally and effectively.
• Ensure all health and safety policies, procedures, and statutory requirements are adhered to.
• Conduct toolbox talks, safety briefings, and performance reviews.
• Support the investigation and resolution of service failures and customer complaints.
• Monitor material usage and job costs to support efficient budget management.
• Maintain accurate records through the company’s scheduling and compliance systems.
• Work closely with planners, schedulers, client representatives, and operational teams to ensure effective service delivery.
• Participate in out-of-hours escalation processes where required.

Skills

Team supervision

Customer service

Health and safety

Scheduling systems

Dispute resolution

Leadership

Education

NVQ Level 3 (construction-related)

SSSTS or SMSTS

IOSH Managing Safely

First Aid at Work

Tools

Scheduling software

IT systems

Job description

United Infrastructure Ltd in the United Kingdom is seeking a Repairs Supervisor to oversee day-to-day delivery of responsive repairs across social housing and public sector properties. The role leads a team of operatives and subcontractors, ensuring works are completed safely, on time, and to high quality while delivering excellent customer service to residents and clients.

The successful candidate will manage service delivery, monitor SLAs/KPIs, conduct inspections, and coach the team to meet