Repairs Scheduler & Customer Service Administrator

Sellick Partnership; Wolsingham; On-site; GBP 30,000 - 32,000; Full time

Job summary

Sellick Partnership is recruiting a Temporary Repairs Administrator for a busy County Durham team. The role is full-time and ongoing, offering the 15.72 per hour PAYE rate and a 37-hour week (Mon-Fri).

You will coordinate appointments, schedule repair and maintenance work, liaise with customers and operatives, and ensure records are accurate across internal systems to deliver efficient service.

Qualifications

• Previous administrative or customer service experience.
• Experience using Salesforce would be advantageous.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Strong attention to detail and organisational skills.

Responsibilities

• Schedule and allocate work to operatives within agreed timeframes.
• Manage inbound and outbound calls to arrange customer appointments.
• Monitor workloads and adjust schedules to maximise productivity.
• Maintain accurate, up-to-date records across internal systems.
• Liaise with internal teams to track repairs, materials, and progress.
• Deliver excellent customer service and resolve queries or complaints.

Skills

Administrative experience

Customer service experience

Excellent communication

Multitasking

Attention to detail

Tools

Salesforce

Job description

Sellick Partnership is recruiting a Temporary Repairs Administrator for a busy County Durham team. The role is full-time and ongoing, offering the 15.72 per hour PAYE rate and a 37-hour week (Mon-Fri).

You will coordinate appointments, schedule repair and maintenance work, liaise with customers and operatives, and ensure records are accurate across internal systems to deliver efficient service.