Senior Operations Lead – Social Housing Repairs & Services

UI Social Infrastructure Limited; Loughton; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Annual Bonus Scheme

Company Car or Car Allowance

Private Healthcare

Pension Scheme

Life Assurance

Employee Assistance Programme

Career Development Opportunities

Job summary

United Infrastructure invites an experienced Operations Manager to lead Responsive Repairs across four social housing contracts worth ~£20m annually. You will drive delivery, ensure KPIs and customer satisfaction, manage budgets, and oversee teams and subcontractors to achieve high performance for clients and residents.

You will champion health and safety compliance and foster continuous improvement across all contracts, building strong relationships with residents and stakeholders.

Qualifications

• Essential: Experience managing responsive repairs contracts within social housing.
• Strong operational, commercial, and financial management skills.
• Proven leadership experience managing large teams and subcontractors.
• Knowledge of repairs, disrepair, voids, and housing maintenance services.
• Excellent communication and stakeholder management skills.
• Strong understanding of health and safety legislation.
• Full UK Driving Licence.

Responsibilities

• Lead the delivery of responsive repairs, disrepair, voids, damp & mould, and planned works services.
• Ensure contractual KPIs, SLAs, and customer satisfaction targets are met.
• Manage operational teams and subcontractors to drive productivity and performance.
• Build strong relationships with clients, residents, and stakeholders.
• Monitor contract budgets, profitability, and commercial performance.
• Champion health, safety, and regulatory compliance.
• Drive continuous improvement and service excellence across all contracts.
• Coach and develop teams to create a high-performing culture.

Skills

Repair management

Social housing

Team leadership

Contract management

Stakeholder management

Health & safety

Driving licence

Education

Housing knowledge

Job description

United Infrastructure invites an experienced Operations Manager to lead Responsive Repairs across four social housing contracts worth ~£20m annually. You will drive delivery, ensure KPIs and customer satisfaction, manage budgets, and oversee teams and subcontractors to achieve high performance for clients and residents.

You will champion health and safety compliance and foster continuous improvement across all contracts, building strong relationships with residents and stakeholders.