Repairs Manager

Public Sector; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A large housing provider in London is seeking an Interim Repairs Delivery Manager for a 6-month contract. This role involves leading a team of Repairs Officers to enhance service quality and handle damp and mould cases. Candidates should have strong leadership skills and experience in housing repairs. The position requires a hybrid work model with four days in the office each week, offering a competitive daily rate of £300–£350.

Qualifications

• Strong experience in housing repairs or property services.
• Proven leadership skills with experience managing teams.
• Track record of delivering service and performance improvements.

Responsibilities

• Line manage and support a team of Repairs Officers.
• Take the lead on damp and mould cases.
• Oversee day-to-day repair operations.

Skills

Leadership skills

Customer-focused

Solutions-oriented

Strong experience in housing repairs

IT systems proficiency

Job description

Interim Repairs Delivery Manager – 6 Month Contract

London (4 days per week in office) | £300–£350 per day | 6 months

We9er experienced Repairs Delivery Manager for a 6-month interim contract working at a large housing provider. This role focuses on leading a team of Repairs Officers to deliver a high-quality responsive repairs service, with particular emphasis on managing cases relating to damp and mould.

The role:

• Line manage and support a team of Repairs Officers.
• Take the lead on damp and mould cases, ensuring swift, effective and customer-focused resolutions.
• Oversee day-to-day repair operations and monitor contractor performance.
• Use data and insight to drive service improvements and identify recurring issues.
• Manage escalations and complaints, maintaining a high standard of customer care.
• Work collaboratively with internal teams and external suppliers to ensure best outcomes.

About you:

• Strong experience in housing repairs or property services.
• Proven leadership skills with experience managing teams.
• Track record of delivering service and performance improvements.
• Customer-focused, solutions-oriented, and collaborative.
• Confident using IT systems and performance reporting tools.