Repairs & Maintenance Officer

Sandwell Metropolitan Borough Council; West Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government council in the West Midlands is seeking a Repairs & Maintenance Support Officer to join their Urban Design & Building Services team. The successful candidate will manage emergency and non-emergency requests from customers in various public buildings and liaise with contractors to ensure timely repairs. This role offers flexible working hours to support work-life balance, making it an ideal opportunity for someone with strong customer service skills.

Benefits

Flexible working hours

Qualifications

• Demonstrable experience in handling customer requests in a helpdesk environment.
• Ability to liaise effectively with contractors on repair priorities.

Responsibilities

• Handle emergency and non-emergency calls/requests from customers.
• Liaise with contractors for repairs in public buildings.
• Provide support to both internal and external customers.

Skills

Outstanding customer service skills

Job description

Sandwell Metropolitan Borough Council’s Urban Design & Building Services team is looking to employ a Repairs & Maintenance Support Officer primarily working in the Sandwell Property Care Helpdesk but also supporting other members of the Practice Coordination team when needed.

You will be part of a team dealing with emergency and non-emergency calls/requests from customers in public buildings (schools, office accommodation, libraries, leisure centres) across the Borough. The role will involve liaising with contractors on the carrying out of repairs to a set of agreed priorities.

You will be required to provide this service on behalf of Urban Design & Building Services for both internal and external customers who opt to buy the services of Sandwell Property Care.

We offer flexible working hours, to help maintain a good work life balance. The helpdesk is open between 8.00 - 4.00 Monday to Friday, which will dictate your working hours.

This vacancy is ideal for a suitably qualified/experienced person who can demonstrate outstanding customer service skills. The minimum requirements are set out in the Job Description and Personal Specifications of the post.

For Further information about UDBS please see www.UDBS.co.uk.

For an informal chat, please contact Alison Coughlan, Senior Lead Strategic Manager on [e-mail].