Repairs & Maintenance Coordinator (Temporary)

Confidential; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

Confidential is seeking a proactive Repairs Administrator to join a London housing association on a temporary 6-12 month basis. The role focuses on managing repair requests, coordinating contractors and delivering a responsive service to residents.

You will support a busy repairs and maintenance team, raise orders, schedule access, monitor progress and provide updates. Strong admin and IT skills, excellent communication, and the ability to work independently are essential.

Qualifications

• Experience in administration or customer service, ideally in housing or property maintenance.
• Excellent communication and telephone skills.
• Strong organisational skills and attention to detail.
• Good IT skills with Microsoft Office and database systems.
• Ability to manage competing priorities in a fast-paced environment.
• Flexible, proactive approach and ability to work independently.

Responsibilities

• Receive, log and process repair requests from residents via telephone, email and online systems.
• Raise repair orders and maintain accurate records on the housing management system.
• Schedule appointments and coordinate access between residents and contractors.
• Monitor outstanding repairs and follow up with contractors to ensure timely completion.
• Respond to resident enquiries and provide updates on appointments and repairs.
• Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues.
• Identify overdue or urgent repairs and escalate as needed.
• Assist with general administration, data entry and performance reporting.

Skills

Administration

Customer service

Communication

Organisational skills

IT skills

Tools

Microsoft Office

Database systems

Job description

Confidential is seeking a proactive Repairs Administrator to join a London housing association on a temporary 6-12 month basis. The role focuses on managing repair requests, coordinating contractors and delivering a responsive service to residents.

You will support a busy repairs and maintenance team, raise orders, schedule access, monitor progress and provide updates. Strong admin and IT skills, excellent communication, and the ability to work independently are essential.