Repairs Planner

Niyaa People; Nottingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

Niyaa People is recruiting a Repairs Coordinator to join a Nottinghamshire local authority housing team. The role coordinates repairs from initial notification through to completion, manages repair requests, arranges inspections and works, and tracks progress to meet timescales.

The ideal candidate is highly organised, proactive and able to manage multiple repairs and deadlines. Training is provided, and no prior technical repairs knowledge is required.

Qualifications

• Highly organised with excellent attention to detail.
• Confident managing a busy workload and multiple deadlines.
• Proactive in monitoring cases and following up outstanding actions.
• Comfortable using databases, email inboxes and administrative systems.
• A clear and confident communicator.

Responsibilities

• Manage the repairs inbox and coordinate incoming repair requests.
• Raise repair jobs and schedule inspections and appointments.
• Coordinate with inspectors, contractors, residents and internal housing teams.
• Monitor repairs from initial report through to completion.
• Support the team in ensuring cases are managed in line with Awaab's Law requirements and statutory timescales.
• Track outstanding jobs and proactively chase overdue inspections, works and actions.
• Maintain accurate records and update systems to ensure cases are progressed and closed correctly.
• Identify delays or issues within the repairs process and escalate where appropriate.
• Provide general administrative and coordination support to the housing repairs team.

Skills

Organised

Attention to detail

Time management

Communication skills

Administrative systems

Tools

Databases

Email systems

Record keeping software

Job description

We are currently recruiting for a Repairs Coordinator to join a Nottinghamshire local authority housing team.

The successful candidate will play a key role in coordinating housing repairs from initial notification through to completion. You will manage incoming repair requests, arrange inspections and works, monitor progress and ensure outstanding actions are followed up within required timescales.

This is a busy, process-driven role suited to someone who is highly organised, proactive and confident managing multiple repairs and deadlines. Previous technical repairs knowledge is not essential, as training can be provided.

Key Responsibilities of a Repairs Coordinator:

• Manage the repairs inbox and coordinate incoming repair requests.
• Raise repair jobs and schedule inspections and appointments.
• Coordinate with inspectors, contractors, residents and internal housing teams.
• Monitor repairs from initial report through to completion.
• Support the team in ensuring cases are managed in line with Awaab's Law requirements and statutory timescales.
• Track outstanding jobs and proactively chase overdue inspections, works and actions.
• Maintain accurate records and update systems to ensure cases are progressed and closed correctly.
• Identify delays or issues within the repairs process and escalated where appropriate.
• Ensure repairs are managed in line with relevant processes, service standards and statutory timescales.
• Provide general administrative and coordination support to the housing repairs team.

About You:

• Highly organised with excellent attention to detail.
• Confident managing a busy workload and multiple deadlines.
• Proactive in monitoring cases and following up outstanding actions.
• Comfortable using databases, email inboxes and administrative systems.
• A clear and confident communicator.
• Reliable and able to work consistently from the office.
• Experienced in administration, repairs coordination, housing or a similar process-driven environment.
• Ideally experienced within a local authority or social housing environment, although this is not essential.
• Willing to learn about damp and mould, Awaab's Law and housing repairs processes.

Contract & Working Hours:

• Temporary position - initially 3 months
• Strong potential for extension
• Office-based
• Monday-Thursday: 8:00am-4:30pm
• Friday: 8:00am-1:00pm