Repairs & Maintenance Coordinator (Temp) - London

Hyperion Partners Limited; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Social housing sector experience

Supportive working environment

Competitive hourly rate

Immediate contribution to team

Job summary

Hyperion Partners Limited in London is seeking an organised Repairs Administrator to support a busy housing association's repairs and maintenance team on a temporary basis. You will handle repair requests, log work orders, schedule contractors and keep residents informed with timely updates, ensuring a responsive and professional service throughout the contract.

The role requires strong IT skills, excellent communication, and the ability to prioritise in a fast-paced environment, with

Qualifications

• Experience in administration or customer service.
• Excellent communication and telephone skills.
• Strong organisational skills and attention to detail.
• Good IT skills with Microsoft Office and databases.
• Ability to manage competing priorities in a fast-paced environment.
• Flexible and proactive, able to work independently.
• Available to start at short notice.

Responsibilities

• Receive, log and process repair requests from residents via telephone, email and online systems.
• Raise repair orders and maintain accurate records on the housing management system.
• Schedule appointments and coordinate access between residents and contractors.
• Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales.
• Respond to resident enquiries and provide updates on appointments, delays and repair progress.
• Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues.
• Identify overdue or urgent repairs and escal.
• Assist with general administration, data entry and performance reporting.

Skills

Administration

Customer service

Organisational skills

MS Office

Database systems

Tools

Housing management system

Job description

Hyperion Partners Limited in London is seeking an organised Repairs Administrator to support a busy housing association's repairs and maintenance team on a temporary basis. You will handle repair requests, log work orders, schedule contractors and keep residents informed with timely updates, ensuring a responsive and professional service throughout the contract.

The role requires strong IT skills, excellent communication, and the ability to prioritise in a fast-paced environment, with