Administration Team Lead – Repairs & Maintenance

Axis CLC Group; Greater London; On-site; GBP 20,000 - 34,000; Full time

Benefits offered by this job

Up to £34,000 salary (experience-based

Performance bonus

Pension scheme

Life assurance

Holiday entitlement + bank holidays

Perkbox benefits

GP wellbeing services

Volunteer day

Refer-a-friend bonus

Development opportunities

Job summary

Axis CLC Group is seeking an experienced Administration Team Leader to join its Repairs & Maintenance Division. The role reports to the Contract Manager and leads a team of administrators supporting responsive and communal repairs, ensuring efficient processes, accuracy and a customer-focused approach.

You will drive continuous improvement, participate in recruitment and training, and support contract performance through robust administrative activities and KPI reporting.

Qualifications

• Experience leading an administration team within a similar sector.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent written and verbal communication with a customer-focused approach.
• Proactive, solutions-driven mindset with attention to detail.

Responsibilities

• Provide day-to-day leadership and supervision to administrative staff.
• Allocate workloads and maintain service levels.
• Conduct regular team meetings and performance reviews.
• Manage annual leave, sickness and absences per procedures.
• Support recruitment, onboarding and training of new team members.
• Monitor quality, accuracy and performance and identify improvements.
• Oversee repairs and communal repairs mailboxes and ensure timely responses.
• Record job updates, notes, orders and completions in company systems.
• Assist with reporting, KPI tracking and business insights.
• Build relationships with residents, clients and subcontractors.
• Organise team meetings and office logistics.

Skills

Team leadership

Administration

Organisational skills

Communication

Customer service

Tools

Microsoft Office

Job management systems

Job description

Axis CLC Group is seeking an experienced Administration Team Leader to join its Repairs & Maintenance Division. The role reports to the Contract Manager and leads a team of administrators supporting responsive and communal repairs, ensuring efficient processes, accuracy and a customer-focused approach.

You will drive continuous improvement, participate in recruitment and training, and support contract performance through robust administrative activities and KPI reporting.