Efficient Repairs Scheduler – Social Housing

Axis CLC Group; Birchfield; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

25 days leave

Long service awards

Perkbox discounts

Volunteer day

Training & progression

Job summary

Axis CLC Group is seeking a highly organised Scheduler for its Repairs and Maintenance team in the UK. You will plan, schedule and manage repairs and maintenance works, acting as the central communications link between residents, operatives and client teams.

In this fast-paced role, you will ensure timely progression of jobs, update multiple scheduling systems, and support the wider team. Experience in social housing or maintenance is preferred, and you will be IT-literate with strong

Qualifications

• IT literate with confidence using scheduling and job management systems.
• Excellent telephone manner and communication skills.
• Strong attention to detail and ability to prioritise workload.
• Ability to work to tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using ROCC, Opti-time or DRS.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills

IT literate

Excellent telephone manner

Attention to detail

Prioritise workload

Scheduling experience

High-volume customer service

Tools

ROCC

Opti-time

DRS

Job description

Axis CLC Group is seeking a highly organised Scheduler for its Repairs and Maintenance team in the UK. You will plan, schedule and manage repairs and maintenance works, acting as the central communications link between residents, operatives and client teams.

In this fast-paced role, you will ensure timely progression of jobs, update multiple scheduling systems, and support the wider team. Experience in social housing or maintenance is preferred, and you will be IT-literate with strong