Housing Repairs Administrator

Axis CLC Group; Brentwood; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Life assurance

Perkbox

Volunteer day

Refer-a-friend bonus

Development opportunities

Job summary

Axis CLC Group are seeking an organised and customer-focused Administrator to join the Repairs & Maintenance team supporting housing association and local authority residents across Brentwood. You will coordinate reactive, planned and disrepair works, handle calls, raise and schedule repair orders, and maintain accurate records.

With strong IT skills and an understanding of housing sector processes, you will help ensure service targets are met, invoices are accurate and residents stay

Qualifications

• Experience of administrative work within social housing, desirable for repairs & maintenance delivery.
• Strong IT/data-entry skills and ability to use company systems.
• Understanding of maintenance and repairs terminology.
• Awareness of KPIs and service targets in housing maintenance.
• Knowledge of housing sector processes (desirable).

Responsibilities

• Handle incoming calls from residents with clear, professional updates.
• Raise, process and schedule repair orders for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor/operative reports and take follow-up actions.
• Resolve queries and minor complaints at first contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works.
• Order materials and equipment as required.
• Ensure all activity aligns with KPIs and targets.

Skills

Administrative experience

IT literacy

Maintenance terminology

KPIs awareness

Housing sector processes

Job description

Axis CLC Group are seeking an organised and customer-focused Administrator to join the Repairs & Maintenance team supporting housing association and local authority residents across Brentwood. You will coordinate reactive, planned and disrepair works, handle calls, raise and schedule repair orders, and maintain accurate records.

With strong IT skills and an understanding of housing sector processes, you will help ensure service targets are met, invoices are accurate and residents stay