Administrator (Internal)

Axis CLC Group; Dartford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Salary 28K p.a.

25 days holiday

Pension scheme

Life assurance

Perkbox discounts

Volunteer day

Refer-a-friend bonus £2,000

Development opportunities

Job summary

Axis CLC Group is seeking an organised Administrator to support the Repairs & Maintenance team on a Dartford-based contract. You will coordinate reactive and planned repairs, keep residents informed, and maintain accurate records across a wide housing portfolio.

Typical responsibilities include updating systems, scheduling repairs, liaising with operatives and residents, and ensuring timely invoicing and KPI reporting. Excellent customer service and attention to detail are essential.

Qualifications

• Experience in social housing administration, supporting repairs and maintenance delivery.
• IT literate with strong system and data-entry skills.
• Good understanding of maintenance and repairs terminology.
• Aware of KPIs and performance targets.
• Knowledge of housing sector processes is desirable.

Responsibilities

• Handle resident calls and provide clear, professional updates on repair works.
• Raise, process and schedule repair orders for accurate invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

Skills

Telephone manner

Customer service

Communication

Problem-solving

Prioritisation

Attention to detail

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.

Supporting on our contract with Dartford, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.

What You'll Do

• Handle incoming calls from residents, providing clear and professional updates on repair works.
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take appropriate follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

What You'll Bring

• Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Knowledge of housing sector processes (desirable)

Key Skills:

• Excellent telephone manner and customer service skills
• Strong communication and problem-solving abilities
• Ability to prioritise and manage workload under pressure
• High attention to detail and accuracy
• Ability to meet tight deadlines
• Team player with a positive, flexible approach

What we offer

• Salary of 28K per annum plus benefits including:
• 25 days' holiday + bank holidays
• Pension scheme and life assurance
• Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.