Maintenance Scheduler | Repairs & Resident Services

Axis CLC; Oldbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days leave

Long-service awards

Perkbox

Volunteer day

Training and progression

Job summary

Axis CLC is seeking a highly organised Scheduler to join the Repairs and Maintenance team in a fast-paced environment. You’ll plan and schedule repairs, coordinate operatives, and act as the central communication link between residents, operatives, supervisors and client teams to ensure smooth progress from start to finish.

Key requirements include IT literacy, excellent communication and the ability to prioritise under tight deadlines.

Qualifications

• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills

Scheduling

Customer service

IT literacy

Communication skills

Tools

ROCC

DRS

Opti-time

Job description

Axis CLC is seeking a highly organised Scheduler to join the Repairs and Maintenance team in a fast-paced environment. You’ll plan and schedule repairs, coordinate operatives, and act as the central communication link between residents, operatives, supervisors and client teams to ensure smooth progress from start to finish.

Key requirements include IT literacy, excellent communication and the ability to prioritise under tight deadlines.