Housing Repairs Coordinator & Admin Support

Axis CLC; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Life assurance

Perkbox

Volunteer day

Refer-a-friend bonus

Development opportunities

Job summary

Axis CLC is recruiting an organised Administrator to join the Repairs & Maintenance team, supporting housing association and local authority residents.

You will handle calls, process repair orders, maintain records and coordinate with residents, operatives and subcontractors to ensure timely, accurate updates and reporting. This role offers development opportunities within a national housing services provider.

Qualifications

• Administrative experience within social housing
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Knowledge of housing sector processes (desirable)

Responsibilities

• Handle incoming calls from residents, providing clear and professional updates on repair works.
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take appropriate follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

Skills

Administrative experience

IT literacy

Maintenance terminology

KPIs awareness

Housing sector processes

Communication skills

Telephone manner

Job description

Axis CLC is recruiting an organised Administrator to join the Repairs & Maintenance team, supporting housing association and local authority residents.

You will handle calls, process repair orders, maintain records and coordinate with residents, operatives and subcontractors to ensure timely, accurate updates and reporting. This role offers development opportunities within a national housing services provider.