Housing Repairs Coordinator

Axis CLC; Dartford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Perkbox discounts

Volunteer day

Refer-a-friend bonus

Development opportunities

Job summary

Axis CLC, a trusted property services specialist, is seeking an organised Administrator to join the Repairs & Maintenance team in support of our Dartford contract. You will coordinate reactive, planned and disrepair works, handle calls, raise repair orders and maintain records to support informed residents and efficient invoicing.

The role requires housing-related admin experience, strong IT/system skills, and the ability to meet KPIs.

Qualifications

• Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Knowledge of housing sector processes (desirable)

Responsibilities

• Handle incoming calls from residents, providing clear and professional updates on repair works.
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take appropriate follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

Skills

Telephone etiquette

Customer service

Data entry

Tools

IT systems

Job description

Axis CLC, a trusted property services specialist, is seeking an organised Administrator to join the Repairs & Maintenance team in support of our Dartford contract. You will coordinate reactive, planned and disrepair works, handle calls, raise repair orders and maintain records to support informed residents and efficient invoicing.

The role requires housing-related admin experience, strong IT/system skills, and the ability to meet KPIs.