Housing Repairs Admin & Coordination Specialist

Axis CLC Group; Dartford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Salary 28K p.a.

25 days holiday

Pension scheme

Life assurance

Perkbox discounts

Volunteer day

Refer-a-friend bonus £2,000

Development opportunities

Job summary

Axis CLC Group is seeking an organised Administrator to support the Repairs & Maintenance team on a Dartford-based contract. You will coordinate reactive and planned repairs, keep residents informed, and maintain accurate records across a wide housing portfolio.

Typical responsibilities include updating systems, scheduling repairs, liaising with operatives and residents, and ensuring timely invoicing and KPI reporting. Excellent customer service and attention to detail are essential.

Qualifications

• Experience in social housing administration, supporting repairs and maintenance delivery.
• IT literate with strong system and data-entry skills.
• Good understanding of maintenance and repairs terminology.
• Aware of KPIs and performance targets.
• Knowledge of housing sector processes is desirable.

Responsibilities

• Handle resident calls and provide clear, professional updates on repair works.
• Raise, process and schedule repair orders for accurate invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

Skills

Telephone manner

Customer service

Communication

Problem-solving

Prioritisation

Attention to detail

Job description

Axis CLC Group is seeking an organised Administrator to support the Repairs & Maintenance team on a Dartford-based contract. You will coordinate reactive and planned repairs, keep residents informed, and maintain accurate records across a wide housing portfolio.

Typical responsibilities include updating systems, scheduling repairs, liaising with operatives and residents, and ensuring timely invoicing and KPI reporting. Excellent customer service and attention to detail are essential.