Housing Repairs Scheduler & Resident Liaison

Tate; West of England; Hybrid; GBP 18,000 - 25,000; Full time

Job summary

Tate in Brislington, Bristol, is seeking a confident and organised Repairs Scheduling Coordinator to join its Housing and Landlord Services team. You will arrange repairs for council residents, keep appointments on track and act as a key contact for residents and on-site colleagues.

This temporary, office-based role will move to a hybrid model after an initial period, with a 37-hour week, Monday to Friday, and a pay rate of £15.56 per hour.

Qualifications

• Previous customer service experience.
• Strong verbal and written communication skills.
• The confidence to speak with residents, colleagues and stakeholders every day.
• Excellent organisation and task-prioritisation skills.

Responsibilities

• Schedule and coordinate repairs for council homes.
• Ensure repairs proceed as planned and respond quickly when issues arise.
• Keep residents informed about the progress and status of their repairs.
• Support on-site colleagues by answering queries and resolving operational problems.
• Work closely with trade-specific managers, supervisors and other council departments.
• Help ensure repairs are completed promptly and to an excellent standard.
• Deliver a consistently positive service to residents and stakeholders.

Skills

Customer service

Communication

Organisation

Team collaboration

Job description

Tate in Brislington, Bristol, is seeking a confident and organised Repairs Scheduling Coordinator to join its Housing and Landlord Services team. You will arrange repairs for council residents, keep appointments on track and act as a key contact for residents and on-site colleagues.

This temporary, office-based role will move to a hybrid model after an initial period, with a 37-hour week, Monday to Friday, and a pay rate of £15.56 per hour.