Repairs and Compliance Scheduler

Broxtowe; Beeston; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Generous pension fund

Employee benefits scheme

Loyalty awards

Family friendly policies

Job summary

Broxtowe Borough Council is seeking a Repairs Scheduler to join the Housing Repairs Team. This role schedules appointments for larger repairs, coordinates diaries for in-house operatives and external contractors, and allocates resources to meet service demands.

You will work in a busy, customer-focused environment with strong communication and IT skills, handling changing priorities and keeping tenants informed throughout the repairs process.

Qualifications

• Experience with scheduling appointments, workloads or resources in a busy operational environment.
• Delivering excellent customer service and communicating effectively with a range of stakeholders.
• Working with IT systems and maintaining accurate records.
• Managing competing priorities and responding to changing demands.
• Co-ordinating work with internal Operatives, Contractors and Tenants.
• Experience in housing repairs, maintenance or local government or similar service environment (desirable).

Responsibilities

• Schedule appointments for larger repairs and coordinate diaries for operatives and contractors.
• Ensure resources are allocated effectively to meet service demands.
• Balance priorities and respond to changing circumstances while keeping customers informed.

Skills

Scheduling appointments

Customer service

Communication skills

IT systems

Attention to detail

Organised

Problem solving

Stakeholder management

Job description

Post Ref: T96b - Repairs and Compliance Scheduler

Salary: £27,787 - £29,255 – Grade 5. Full time 37 hours per week

We are looking for a Repairs Scheduler to join our Housing Repairs Team. This is a key role within the service, ensuring that repairs are scheduled efficiently and delivered to our tenants in a timely manner. You'll work closely with a small, supportive Scheduling Team, alongside our Repairs Customer Service Officers, in a fast-paced environment.

Your day will be spent scheduling appointments for larger repairs, coordinating diaries for our in-house Operatives and external contractors, and ensuring resources are allocated effectively to meet service demands. You will play a vital role in helping us deliver an excellent repairs service by balancing priorities, responding to changing circumstances, and keeping customers informed throughout the repairs process.

We're looking for someone who is organised, proactive and thrives in a busy customer-focused environment. You will have excellent communication skills, be confident working with a range of stakeholders, and have the ability to manage competing priorities while maintaining accuracy and attention to detail.You will enjoy problem solving, be comfortable using a variety of IT systems, and have a positive, flexible approach to work. Experience of scheduling appointments, planning workloads or working within a repairs, housing or customer service environment would be beneficial, although we are equally interested in candidates with transferable skills and a willingness to learn.

We’re looking for an individual who has experience in:

• Scheduling appointments, workloads or resources in a busy operational environment.
• Delivering excellent customer service and communicating effectively with a range of stakeholders.
• Working with IT systems and maintaining accurate records
• Managing competing priorities and responding to changing demands
• Co-ordinating work with internal Operatives, Contractors and Tenants
• Working in a housing repairs, maintenance or local government or similar service environment.

The ideal candidate would be:

• Highly organised with excellent attention to detail
• A confident communicator with strong interpersonal skills
• Ability to remain calm and professional when under pressure
• Proactive, adaptable and able to solve problems effectively
• Someone who represents our GREAT values and behaviours

What you need to know:

The Council embraces flexible ways of working and this role offers a hybrid working arrangement. You will have the opportunity to work from home and from the office, subject to service requirements and following completion of any required training period.

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community.

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.