Repairs Coordinator

Confidential; West of England; Hybrid; GBP 18,000 - 25,000; Full time

Job summary

A local council is seeking a confident and organised Repairs Scheduling Coordinator to join its busy Housing and Landlord Services team in Brislington. You will arrange repairs for residents, update them, and keep appointments running smoothly in a hybrid, office-based role.

This temporary position runs 37 hours per week, Monday to Friday, at £15.56 per hour, with an initial office-based period before a hybrid arrangement. Opportunity for extension based on performance.

Qualifications

• Previous customer service experience.
• Strong verbal and written communication skills.
• The confidence to speak with residents, colleagues and stakeholders every day.
• Excellent organisation and task-prioritisation skills.
• The ability to remain calm and find practical solutions under pressure.
• A collaborative approach and the ability to work effectively across different teams.

Responsibilities

• Schedule and coordinate repairs for council homes.
• Ensure repairs proceed as planned and respond quickly when issues arise.
• Keep residents informed about the progress and status of their repairs.
• Support on-site colleagues by answering queries and resolving operational problems.
• Work closely with trade-specific managers, supervisors and other council departments.
• Help ensure repairs are completed promptly and to an excellent standard.
• Deliver a consistently positive service to residents and stakeholders.

Skills

Customer service experience

Verbal and written communication

Confidence to speak with residents

Organisation and prioritisation

Calm under pressure

Collaborative across teams

Job description

15.56 per hour
Based in Brislington, office based for 2 months, then hybrid
Temporary - currently until end of Jan 27, but extension opportunities
37 hours per week, Monday to Friday

A local council is looking for a confident and organised Repairs Scheduling Coordinator to join its busy Housing and Landlord Services team. You will arrange repairs for council residents, helping to ensure work is completed and will be acting as a key point of contact for residents and on-site colleagues, you will provide updates, resolve issues and keep appointments running smoothly.

Key responsibilities

• Schedule and coordinate repairs for council homes.
• Ensure repairs proceed as planned and respond quickly when issues arise.
• Keep residents informed about the progress and status of their repairs.
• Support on-site colleagues by answering queries and resolving operational problems.
• Work closely with trade-specific managers, supervisors and other council departments.
• Help ensure repairs are completed promptly and to an excellent standard.
• Deliver a consistently positive service to residents and stakeholders.

About you

• Previous customer service experience.
• Strong verbal and written communication skills.
• The confidence to speak with residents, colleagues and stakeholders every day.
• Excellent organisation and task-prioritisation skills.
• The ability to remain calm and find practical solutions under pressure.
• A collaborative approach and the ability to work effectively across different teams.

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