Housing Repairs Administrator

Thorngate Churcher Trust; Gosport; Sur place; GBP 20 000 - 25 000; Temps partiel

Résumé du poste

Thorngate Churcher Trust is seeking a Housing Repairs Administrator in Gosport to join the Property Services team. You will coordinate repairs, schedule maintenance, and provide excellent customer service to residents.

The role combines administration with practical maintenance knowledge. It’s a part-time, permanent position at 25 hours per week, with an annual salary around £30,000 full-time equivalent.

Qualifications

• Previous experience in repairs, maintenance or property services.
• Practical maintenance knowledge.
• Experience coordinating workloads, appointments or operations.
• Strong administration and organisational skills.
• Proficient with IT systems, especially MS Office.

Responsabilités

• Coordinate repairs and maintenance activities.
• Receive and process repair requests from residents.
• Schedule routine, urgent and emergency maintenance work.
• Maintain accurate repair records and update systems.
• Act as a key contact for residents regarding repairs and appointments.
• Keep residents informed about progress and changes to schedules.
• Produce information and reports relating to repair activity and performance.

Connaissances

Coordination

Administration

Customer service

IT skills

MS Office

Communication

Outils

Outlook

Excel

Word

Housing management system

Description du poste

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

Location: Gosport, Hampshire, PO12 3BE

Salary: Circa £30,000 per annum, FTE

Contract: Part time, Permanent – 25 hours per week

Keep homes running. Keep residents happy. Make a difference every day.

Are you organised, practical and great with people

Do you enjoy coordinating workloads, solving problems and making sure things happen when they should

We're looking for a Housing Repairs Administrator to join our Property Services team and play a vital role in delivering a responsive, reliable and customer-focused repairs service for our residents.

This is a varied and rewarding role that combines administration, scheduling, customer service and practical property maintenance knowledge. You'll be the key link between residents reporting repairs, maintenance operatives carrying out work and contractors supporting the service.

No two days are the same. One moment you'll be coordinating urgent repair appointments and managing workloads, the next you'll be speaking with residents, updating repair records or helping colleagues resolve operational challenges.

If you enjoy working in a fast-paced environment where organisation, communication and problem-solving skills make a genuine difference, we'd love to hear from you.

About The Role

As our Housing Repairs Administrator, you'll help ensure repairs are completed efficiently, appointments are managed effectively and residents receive excellent service throughout the repairs process.

You’ll coordinate maintenance activities from initial report through to completion, ensuring jobs are correctly allocated, records are maintained and residents remain informed every step of the way.

This role is ideal for someone who understands property maintenance and enjoys combining practical knowledge with administration and customer service responsibilities.

What You'll Be Doing

• Coordinating Repairs and Maintenance
• Receiving and processing repair requests from residents.
• Scheduling routine, urgent and emergency maintenance work.
• Monitoring outstanding repairs and ensuring work progresses within agreed timescales.
• Arranging follow-on works, contractor visits and additional appointments where required.
• Maintaining accurate repair records and updating systems throughout the lifecycle of each job.
• Supporting Residents
• Acting as a key point of contact for residents regarding repairs and appointments.
• Keeping residents informed about progress, delays or changes to scheduled works.
• Responding professionally and empathetically to enquiries and concerns.
• Helping ensure vulnerable residents receive the support and communication they need.
• Using your maintenance knowledge to help identify repair requirements and allocate work appropriately.
• Liaising with operatives and contractors regarding access, materials and scheduling.
• Supporting the wider maintenance team to ensure repairs are completed efficiently.
• Providing practical assistance with maintenance tasks when appropriate and within your level of competence.
• Producing information and reports relating to repair activity and performance.
• Identifying opportunities to improve scheduling, communication and service delivery.

About You

You'll be a highly organised and proactive individual who enjoys balancing customer service with operational coordination.

You Will Have

• Previous experience in a repairs, maintenance, construction, property services or similar environment.
• Practical maintenance knowledge and an understanding of common property repairs.
• Experience coordinating workloads, appointments or operational activities.
• Strong administration and organisational skills.
• Confidence using IT systems and Microsoft Office applications, particularly Outlook, Word and Excel.
• Excellent communication skills and the ability to build positive relationships with residents, contractors and colleagues.
• A calm and professional approach when dealing with changing priorities and challenging situations.

It Would Be Great If You Also Have

• Experience within social housing repairs and maintenance.
• Experience scheduling maintenance operatives or trade teams.
• Knowledge of responsive repairs, void properties or planned maintenance programmes.
• Experience using housing management, repairs management or workforce scheduling systems.
• Relevant qualifications in housing, construction, maintenance or administration.

Why Join Us

This is an opportunity to join an organisation where the work you do has a direct impact on residents' homes and wellbeing.

You'll become part of a supportive team that values collaboration, practical problem-solving and excellent customer service. You'll have the chance to use both your organisational skills and maintenance knowledge in a role that offers genuine variety and responsibility.

Every repair coordinated, every appointment managed and every problem resolved helps ensure residents receive the quality service they deserve.

Interested

If you're looking for a role where you can combine administration, customer service and practical maintenance knowledge while making a meaningful difference to residents every day, we'd love to hear from you.