Repairs Coordinator

Sellick Partnership; Swadlincote; On-site; GBP 29,000 - 37,000; Full time

Job summary

Sellick Partnership in Swadlincote is recruiting a Repairs Coordinator to support the Senior Administrator Supervisor within the housing association's Compliance, Housing Management and Operational Delivery teams.

You'll raise jobs for planned and reactive maintenance using MRI, assist with damp and mould repairs, ensure accurate data and SLA compliance, and communicate with tenants, inspectors and contractors.

Qualifications

• Experience handling customer queries via multiple channels.
• Ability to raise maintenance orders using MRI software.
• Knowledge of repairs policies and SLA compliance.

Responsibilities

• Respond to customer queries by phone, email, or website.
• Raise orders for planned and reactive maintenance using MRI.
• Assign jobs to contractors or DLO and track SLA compliance.
• Review booking pots for accurate trade and time allocations.

Skills

Customer service

MRI software

Scheduling

Communication skills

Tools

MRI software

Job description

Repairs Coordinator

Location - Swadlincote

Hourly rate - £14.00 - £17.76 per hour (Depending on payment type)

Temporary position that could lead to a permanent position

Sellick Partnership are supporting a housing association with the recruitment of a Repairs Coordinator to support the Senior Administrator Supervisor in ensuring the team offer key support to the Compliance, Housing Management, and Operational Delivery teams.

Job Summary

To support the Senior Administrator Supervisor in ensuring the team offer key support to the Compliance, Housing Management, and Operational Delivery teams.

To ensure jobs are raised and closed accurately for the direct labour organisation (DLO) day-to-day repairs and contractors in line with policies and contracts.

To support the Compliance, Tenancy Management, and Operational Delivery teams with administrative tasks.

Main Duties and Responsibilities for the Repairs Coordinator

• Respond to Customer queries via telephone, email, website or from other departments as required.
• Using MRI software systems, raise orders for planned and reactive maintenance work to the housing stock and associated buildings.
• Ensure all jobs assigned correctly to contractors or DLO as appropriate, in line with the Repairs Policy and within SLA's.
• Review any jobs from all booking pots to ensure accurate information recorded with regards to trade allocated to jobs, time allocated to job and Schedule of rate codes

Service Specific

This role will primarily focus on coordinating and administering damp and mould repairs. While the standard administrative responsibilities apply, this position plays a critical role in supporting compliance with Awaab's Law.

The successful candidate will take ownership of scheduling and tracking damp and mould cases, working closely with tenants, inspectors, and contractors to ensure timely and effective resolution. Strong communication skills are essential, as is the ability to manage sensitive situations with professionalism and efficiency.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website