Repairs Administrator

Sellick Partnership; Dundee; Hybrid; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Hybrid working

Job summary

Sellick Partnership is recruiting a Repairs Administrator on a temporary basis to support a council during a busy period in Bristol. The role involves scheduling trades, coordinating with contractors, and ensuring timely repairs and high levels of customer care.

Hybrid working is available. The ideal candidate will have strong administrative experience, with preferred exposure to social housing and experience using databases and CRM systems to manage the workload.

Qualifications

• Strong administrative experience essential.
• Experience in social housing preferred.
• Experience scheduling trades and using databases/CRM.

Responsibilities

• Schedule works for tradespeople using databases and CRM.
• Book works considering skillsets and geographical locations.
• Follow up repairs with multiple visits and no access.
• Support customer care to resolve defects and maintain the journey.
• Respond calmly to emergency repairs.

Skills

Administrative experience

Social housing experience

Tools

CRM systems

Databases

Job description

Repairs Administrator

Temporary Contract, minimum 3 months

Bristol, Southwest

£15.56 - £19.68 per hour depending on pay type

Hybrid Working available

Sellick Partnership LTD are assisting a local Council with the recruitment of a Repairs Administrator to join their team on a temporary basis assisting with a backlog of work during a busy period

Duties of the Repairs Administrator

• Utilising databases and CRM to schedule works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals
• Understanding Construction skillsets and geographical locations to effectively book works for residents
• Follow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access
• Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation of the customer journey
• Respond to emergency repairs in a calm manner

Essential requirements of the Repairs Administrator

• Planned/Scheduled tradespeople in a Construction/NHS/New Build or Social Housing setting (Desired)
• Previously worked within social housing (Desired)
• Possess strong administrative experience (Essential)

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website