Repairs Coordinator (12m FTC)

TieTalent; High Wycombe; Hybrid; GBP 27,966 - 34,181; Full time

Benefits offered by this job

Competitive salary and pension scheme

Generous holiday allowance

Health Cash Plan and wellbeing support

Opportunities for training and career development

Supportive and inclusive working environment

Job summary

A leading not-for-profit housing provider is seeking a proactive Repairs Coordinator for their High Wycombe office. This role involves managing urgent repairs and ensuring compliance with housing legislation. The ideal candidate will have strong customer service experience, excellent organizational skills, and the ability to support vulnerable residents. Benefits include a competitive salary, generous holiday allowance, and opportunities for career development.

Qualifications

• Experience in customer service, ideally within property maintenance or housing.
• Familiarity with housing legislation, including Awaab's Law and HHSRS.
• Strong organizational and time management skills.
• Excellent communication and problem-solving abilities.
• Confidence working in a fast-paced environment.
• Customer-focused approach.

Responsibilities

• Acting as the central point of contact for damp and mould cases.
• Ensuring repairs are scheduled within Awaab's Law timeframes.
• Coordinating emergency and follow-on works.
• Keeping residents updated throughout the repair journey.
• Maintaining accurate case records.
• Supporting the Repairs Manager with performance tracking.

Skills

Customer service experience

Knowledge of housing legislation

Organizational skills

Communication skills

Problem-solving abilities

Proficiency in Microsoft Office

Job description

Overview

At Paradigm Housing Group, we're committed to ensuring our homes meet the highest standards of safety and wellbeing. As part of our response to Awaab's Law, we're expanding our Property Services team and are looking for a proactive and organised Repairs Coordinator to help us manage and monitor cases related to damp, mould, and emergency hazards. This is a vital role at the heart of our operations, ensuring urgent repairs are triaged, scheduled, and completed within legal timeframes, while keeping residents informed and supported throughout the process.

What you'll be doing:

• Acting as the central point of contact for damp and mould cases
• Ensuring all repairs are scheduled and completed within Awaab's Law timeframes
• Coordinating emergency and follow-on works, including subcontractor allocation
• Keeping residents updated and supported throughout the repair journey
• Maintaining accurate case records and ensuring systems are updated in real time
• Supporting the Repairs Manager with performance tracking and reporting
• Collaborating with internal teams and external contractors to deliver effective solutions
• Prioritising disrepair cases, complaints, and asset referrals

What you'll bring:

• Experience in customer service, ideally within property maintenance or housing
• Familiarity with housing legislation, including Awaab's Law and HHSRS
• Strong organisational and time management skills
• Excellent communication and problem-solving abilities
• Confidence working in a fast-paced environment and managing competing priorities
• A customer-focused approach and the ability to support vulnerable residents
• Proficiency in Microsoft Office and service call logging systems

Why join Paradigm?

We're a not-for-profit housing provider managing over 17,000 homes across the South East. We reinvest in our people, our homes, and our communities. When you join us, you'll benefit from:

• Competitive salary and pension scheme
• Generous holiday allowance
• Health Cash Plan and wellbeing support
• Opportunities for training and career development
• A supportive and inclusive working environment

Location, Salary & Contract Type

Location: High Wycombe, Chesham / Hybrid working (2 days per week working from the office, 3 days per week working from home)

Salary: £31,074 + Excellent Benefits

Contract Type: 12 month Fixed-Term-Contract, Full-time, 37 hours per week

Further information

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.

Our application process includes a few application questions that we'd like you to answer (so no need to write a cover letter) together with your CV, so that we can assess your application against our essential and desired criteria as set out in the job description and person specification.

We reserve the right to close this role earlier than the published date should we identify a suitable candidate; therefore we recommend early applications.