Repairs Administrator

Sellick Partnership; West of England; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Sellick Partnership is assisting a local Council by recruiting a Repairs Administrator on a temporary basis to help with a backlog during a busy period in Bristol. The role supports scheduling trades and coordinating repairs across properties, with hybrid working options.

You will use databases and CRM to allocate work to Gas Engineers, Joiners, Plumbers, and Electricians, ensuring timely visits and smooth resident experience.

Qualifications

• Strong administrative experience is essential.
• Experience with planned/scheduled trades in construction or housing settings is desirable.
• Experience working in social housing is desirable.

Responsibilities

• Schedule works for tradespeople using databases/CRM.
• Understand construction skillsets and locations to assign work for residents.
• Follow up repairs with multiple visits and no access issues.
• Support customer care to resolve defects and maintain the customer journey.
• Respond calmly to emergency repairs.

Skills

Administrative experience

CRM / database scheduling

Customer care mindset

Tools

CRM system

Job description

Repairs Administrator

Temporary Contract, minimum 3 months

Bristol, Southwest

£15.56 - £19.68 per hour depending on pay type

Hybrid Working available

Sellick Partnership LTD are assisting a local Council with the recruitment of a Repairs Administrator to join their team on a temporary basis assisting with a backlog of work during a busy period

Duties of the Repairs Administrator:

• Utilising databases and CRM to schedule works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals
• Understanding Construction skillsets and geographical locations to effectively book works for residents
• Follow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access
• Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation of the customer journey
• Respond to emergency repairs in a calm manner

Essential requirements of the Repairs Administrator:

• Planned/Scheduled tradespeople in a Construction/NHS/New Build or Social Housing setting (Desired)
• Previously worked within social housing (Desired)
• Possess strong administrative experience (Essential)

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.

Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website