Damp & Mould Repairs Coordinator (Temp→Perm) Swadlincote

Sellick Partnership; Swadlincote; On-site; GBP 29,000 - 37,000; Full time

Job summary

Sellick Partnership in Swadlincote is recruiting a Repairs Coordinator to support the Senior Administrator Supervisor within the housing association's Compliance, Housing Management and Operational Delivery teams.

You'll raise jobs for planned and reactive maintenance using MRI, assist with damp and mould repairs, ensure accurate data and SLA compliance, and communicate with tenants, inspectors and contractors.

Qualifications

• Experience handling customer queries via multiple channels.
• Ability to raise maintenance orders using MRI software.
• Knowledge of repairs policies and SLA compliance.

Responsibilities

• Respond to customer queries by phone, email, or website.
• Raise orders for planned and reactive maintenance using MRI.
• Assign jobs to contractors or DLO and track SLA compliance.
• Review booking pots for accurate trade and time allocations.

Skills

Customer service

MRI software

Scheduling

Communication skills

Tools

MRI software

Job description

Sellick Partnership in Swadlincote is recruiting a Repairs Coordinator to support the Senior Administrator Supervisor within the housing association's Compliance, Housing Management and Operational Delivery teams.

You'll raise jobs for planned and reactive maintenance using MRI, assist with damp and mould repairs, ensure accurate data and SLA compliance, and communicate with tenants, inspectors and contractors.