Repairs Coordinator

Tate; Hemel Hempstead; Hybrid; GBP 18,000 - 25,000; Full time

Job summary

Tate is hiring a Repairs Scheduling Coordinator to join its Housing and Landlord Services team. Based in Brislington, the role is office based for 2 months, then hybrid. It is a temporary post currently until end of Jan 27, with extension opportunities. 37 hours per week, Monday to Friday.

You will arrange repairs for council residents, act as a key point of contact for residents and on-site colleagues, provide updates, resolve issues and keep appointments running smoothly.

Qualifications

• Previous customer service experience.
• Strong verbal and written communication skills.
• The confidence to speak with residents, colleagues and stakeholders every day.
• Excellent organisation and task-prioritisation skills.
• The ability to remain calm and find practical solutions under pressure.
• A collaborative approach and the ability to work effectively across different teams.

Responsibilities

• Schedule and coordinate repairs for council homes.
• Ensure repairs proceed as planned and respond quickly when issues arise.
• Keep residents informed about the progress and status of their repairs.
• Support on-site colleagues by answering queries and resolving operational problems.
• Work closely with trade-specific managers, supervisors and other council departments.
• Help ensure repairs are completed promptly and to an excellent standard.
• Deliver a consistently positive service to residents and stakeholders.

Skills

Customer service

Communication

Organisation

Prioritisation

Problem solving

Collaboration

Job description

15.56 per hour
Based in Brislington, office based for 2 months, then hybrid
Temporary - currently until end of Jan 27, but extension opportunities
37 hours per week, Monday to Friday

A local council is looking for a confident and organised Repairs Scheduling Coordinator to join its busy Housing and Landlord Services team. You will arrange repairs for council residents, helping to ensure work is completed and will be acting as a key point of contact for residents and on-site colleagues, you will provide updates, resolve issues and keep appointments running smoothly.

Key responsibilities

• Schedule and coordinate repairs for council homes.
• Ensure repairs proceed as planned and respond quickly when issues arise.
• Keep residents informed about the progress and status of their repairs.
• Support on-site colleagues by answering queries and resolving operational problems.
• Work closely with trade-specific managers, supervisors and other council departments.
• Help ensure repairs are completed promptly and to an excellent standard.
• Deliver a consistently positive service to residents and stakeholders.

About you

We are looking for someone who thrives in a busy, fast-paced environment and takes pride in delivering excellent customer service.

• Previous customer service experience.
• Strong verbal and written communication skills.
• The confidence to speak with residents, colleagues and stakeholders every day.
• Excellent organisation and task-prioritisation skills.
• The ability to remain calm and find practical solutions under pressure.
• A collaborative approach and the ability to work effectively across different teams.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.