Repairs Scheduling Coordinator — Hybrid & Temp-to-Extension

Tate; Hemel Hempstead; Hybrid; GBP 18,000 - 25,000; Full time

Job summary

Tate is hiring a Repairs Scheduling Coordinator to join its Housing and Landlord Services team. Based in Brislington, the role is office based for 2 months, then hybrid. It is a temporary post currently until end of Jan 27, with extension opportunities. 37 hours per week, Monday to Friday.

You will arrange repairs for council residents, act as a key point of contact for residents and on-site colleagues, provide updates, resolve issues and keep appointments running smoothly.

Qualifications

• Previous customer service experience.
• Strong verbal and written communication skills.
• The confidence to speak with residents, colleagues and stakeholders every day.
• Excellent organisation and task-prioritisation skills.
• The ability to remain calm and find practical solutions under pressure.
• A collaborative approach and the ability to work effectively across different teams.

Responsibilities

• Schedule and coordinate repairs for council homes.
• Ensure repairs proceed as planned and respond quickly when issues arise.
• Keep residents informed about the progress and status of their repairs.
• Support on-site colleagues by answering queries and resolving operational problems.
• Work closely with trade-specific managers, supervisors and other council departments.
• Help ensure repairs are completed promptly and to an excellent standard.
• Deliver a consistently positive service to residents and stakeholders.

Skills

Customer service

Communication

Organisation

Prioritisation

Problem solving

Collaboration

Job description

Tate is hiring a Repairs Scheduling Coordinator to join its Housing and Landlord Services team. Based in Brislington, the role is office based for 2 months, then hybrid. It is a temporary post currently until end of Jan 27, with extension opportunities. 37 hours per week, Monday to Friday.

You will arrange repairs for council residents, act as a key point of contact for residents and on-site colleagues, provide updates, resolve issues and keep appointments running smoothly.