Repairs Administrator & Operations Support

Peabody; Basildon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Peabody is looking for a Repairs Administrator to support the Repairs Team across our housing portfolio in Basildon. Based at our Pitsea office, you will be responsible for handling administration, customer enquiries and records to ensure services are delivered efficiently and residents have a positive experience.

You’ll need experience in admin or customer service, strong organisational and communication skills, and solid IT literacy including MS Office and housing/repairs systems.

Qualifications

• Experience in an administrative or customer service role.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent communication and customer-focused mindset.
• Good IT skills including Microsoft Office and experience with databases or housing/repairs systems.

Responsibilities

• Provide administrative support to repairs and property services teams.
• Manage customer enquiries, appointments, inboxes, work orders and correspondence.
• Maintain records, databases and reports, ensuring information is up to date.
• Support customers, colleagues and contractors with queries and service requests.

Skills

Administrative experience

Customer service

Organisational skills

Communication skills

IT skills (MS Office)

Tools

Microsoft Office

Housing/repairs systems

Job description

Peabody is looking for a Repairs Administrator to support the Repairs Team across our housing portfolio in Basildon. Based at our Pitsea office, you will be responsible for handling administration, customer enquiries and records to ensure services are delivered efficiently and residents have a positive experience.

You’ll need experience in admin or customer service, strong organisational and communication skills, and solid IT literacy including MS Office and housing/repairs systems.