Head of Complex Repairs

Peabody; Greater London; On-site; GBP 90,000 - 115,000; Full time

Job summary

Peabody is seeking a Head of Complex Repairs to lead the delivery of specialist, high-risk and technically complex repairs across its homes in London and surrounding areas. Reporting to the Assistant Director of Repairs Delivery, you will drive a consistent approach and oversee a new end-to-end CRM process to improve resident outcomes.

You will unite dispersed teams, raise technical standards, and oversee performance, with a focus on delivering value for money and reducing delays.

Qualifications

• Experience leading repairs or property services with strong technical knowledge of complex repairs.
• Ability to operate with data-driven, process-led approaches and lead dispersed teams through change.
• Commercial awareness and the credibility to challenge technical and commercial decisions.

Responsibilities

• Lead Peabody’s Complex Repairs service, setting clear standards and expectations across all regions.
• Manage an approximately £25m budget, driving stronger commercial control and value for money.
• Lead and performance manage Property Service Managers and surveying teams.
• Strengthen end-to-end management of complex cases, reducing delays, repeat visits and escalations.
• Improve technical standards, surveying quality and scrutiny of specifications and contractor variations.
• Use data and performance information to identify issues, improve productivity and drive continuous improvement.
• Manage risk relating to disrepair, damp and mould, structural defects, building safety and compliance.
• Build effective relationships across Housing, Building Safety, Commercial, Procurement and Resident Experience.

Job description

Peabody is looking for a Head of Complex Repairs to lead the delivery of specialist, high-risk and technically complex repairs across its homes.

Reporting to the Assistant Director of Repairs Delivery, you will lead a large regional surveying and coordination function, creating a consistent approach to complex repairs while improving technical assurance, case management and resident outcomes.

This is a significant period of change for the service, with teams being brought under a single leadership structure and a new end-to-end CRM process being introduced.

Key responsibilities

• Lead Peabody’s Complex Repairs service, setting clear standards and expectations across all regions.
• Manage an approximately £25m budget, driving stronger commercial control and value for money.
• Lead and performance manage Property Service Managers and surveying teams.
• Strengthen the end-to-end management of complex cases, reducing delays, repeat visits and escalation into disrepair.
• Improve technical standards, surveying quality and scrutiny of specifications and contractor variations.
• Use data and performance information to identify issues, improve productivity and drive continuous improvement.
• Manage risk relating to disrepair, damp and mould, structural defects, building safety and compliance.
• Build effective relationships across Housing, Building Safety, Commercial, Procurement and Resident Experience.

About you

You will be an experienced repairs or property services leader with strong technical knowledge of complex repairs and building pathology. You will combine commercial awareness with a data-led, process-driven approach and be confident leading dispersed teams through change.

A surveying qualification would be advantageous but is not essential. More important is significant repairs and maintenance experience, strong leadership capability and the credibility to challenge technical and commercial decisions.